Regulatory & Licensing Coordinator

Job Description

Job Description

Position Title: Regulatory & Licensing Coordinator

Base Salary: $65,000 to $90,500 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off,

parental leave, quarterly performance bonus, training, career growth and education reimbursement

programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the

communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer

experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow

and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full

attention.

• Empowering You: We help customers choose what is best for them, and we support

employees in implementing new ideas and solutions.

• Innovation and Improvement: We constantly seek ways to improve how we serve customers

and each other.

• Earning Your Trust: We build trust through clear, honest, human communication.

Job Summary

The Regulatory & Licensing Coordinator will support Ziply Fiber’s Legal and Regulatory team, with a

primary focus on managing the company’s municipal and state licensing program. This role is responsible

for independently identifying and obtaining required licenses, tracking renewal deadlines, and helping

ensure ongoing compliance across multiple jurisdictions. In addition, this position provides hands-on legal

administrative support and ownership of key legal operations functions, including project management,

basic contract support (routing and signatures), subpoena routing, litigation management, compliance

calendaring, and reporting.

The ideal candidate is highly organized, systems-minded, and detail-oriented, with the ability to manage

multiple projects with shifting priorities and collaborate across departments to streamline processes,

improve data quality, and help the team deliver timely, business-focused legal services.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee

and not intended to reflect all duties performed.

Municipal and State Licensing

• Independently research and determine licensing requirements for municipal and state

jurisdictions; prepare, submit, and track license applications through approval.

• Manage the full lifecycle of existing licenses, including maintaining a comprehensive license

database, monitoring renewal deadlines, and ensuring timely renewals to maintain

compliance.

• Support entity and subsidiary records and annual filings.

Litigation Support

• Process incoming subpoenas and legal requests; coordinate with internal stakeholders to

gather responsive documents and ensure timely responses.

• Maintain and update the litigation tracker to ensure accurate status reporting and visibility into

pending matters.

• Assist with matter intake and holds; coordinate discovery support and document collection;

process subpoenas and responses; and maintain organized, auditable files.

Contract & Records Management

• Handle document processing, electronic signatures, and contract tracking; ensure timely

routing, execution, and escalation.

• Format and review letters, contracts and policies.

• Maintain organized business files and records in accordance with company retention

policies; support audits, reporting, and retrieval of executed agreements and documents as

needed.

Administrative Support

• Review and process invoices and expense reports for the Legal, Regulatory, and External

Affairs team.

• Coordinate travel arrangements and itineraries for team members, including booking flights,

accommodations, and ground transportation.

• Manage calendars and coordinate meetings, including scheduling and organizing meeting

logistics.

• Monitor the Legal inbox; triage, route, and respond to incoming inquiries in a timely manner.

• Assist with onboarding new team members.

Other Duties

• Perform other duties as required to support the business and evolving organization.

Required Qualifications:

• High school diploma or GED.

• Bachelor’s degree or equivalent practical experience in legal operations or administrative support

within a corporate or law firm environment.

• Minimum of three (3) years of experience in a law firm or corporate legal department, including

experience supporting legal operations, contracts, regulatory, or corporate matters (or equivalent

experience).

• Strong proficiency in Microsoft Office 365 (i.e., Outlook, PowerPoint, Excel, and Word)

• Experience implementing new technology and process improvements; familiarity with matter

trackers, AI tools, and project management platforms (e.g., Smartsheet) or similar systems

preferred.

• Demonstrated project management skills, including the ability to independently manage multiple

projects with shifting priorities while ensuring precision and excellence.

• Proactive, resourceful self-starter with sound judgment on when to seek guidance; strong followthrough

and ownership mindset.

• Comfortable in a dynamic environment where priorities can change rapidly while delivering results

efficiently.

• Strong interpersonal, written, and verbal communication skills; ability to build trusting partnerships

with non-legal colleagues.

• Proven ability to maintain strict confidentiality and exercise professional judgment when handling

sensitive data.

• Ability to work overtime as needed.

Preferred Qualifications

• Paralegal certificate preferred.

• Prior experience with business licensing is strongly preferred.

Knowledge, Skills, and Abilities:

• Ability to work independently, conduct research to determine requirements without direct

supervision, and apply sound judgment in fast-paced, dynamic environments.

• Demonstrated capability to prioritize, plan, and manage workload across multiple subject areas

and stakeholders.

• Excellent attention to detail, organization, and documentation practices; commitment to data

accuracy and version control.

• Comfort with evolving priorities, process optimization, and continuous improvement; adept at

building and refining practical workflows and templates.

• Strong collaboration skills and service orientation toward business partners and external counsel.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available

for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending,

stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a

comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or

move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,

color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a

computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office

setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees

may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply

Fiber. In holding outside employment or self-employment, employees should ensure that participation

does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of

race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the

presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may

require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.