Claims Representative

Insurance Claims AdjusterInvestigates and evaluates insurance claims. Examines claim forms and other records to determine insurance coverage. Utilizes various methods of investigation and negotiates settlement with claimants within prescribed limits. An advanced claims adjusting position involving technical work in the field of management of public liability claims presented against the City of Charlotte, Mecklenburg County, and the Charlotte-Mecklenburg Board of Education.Claims management involves investigation, evaluation, negotiation, and adjustment of claims for alleged damages and personal injury arising from employment by or the operation or use of City, County, or Board of Education property or equipment/ all property and casualty claims. Work is performed independently within the incumbent's level of settlement authority. The duties include review of claim files and reserving activity of third party administrators.Major Duties and ResponsibilitiesAdjusts property and casualty claims from commencement to completion.Reviews and analyzes reports of accidents including property damage and bodily injury to determine liability.Reviews and evaluates claims and recommends appropriate action.Conducts field accident investigations including locating and questioning claimants, law enforcement officers, witnesses, and other parties.Obtains signed or recorded statements of incidents.Recommends case reserves.Assists in the gathering of formal evidence by taking photographs, preparing diagrams and taking measurements at the accident sceneInvestigate and negotiate settlements for automobile and general liability claims.Settles claims within designated authority limits.Cooperates with litigation manager in defense of litigated files.Serves as back-up for the Claims Manager.Conducts training, as necessary and appropriate, on a full range of risk management topics.Assists in the supervision of one or more claims assistants.Works with supervisory and management personnel in assigned departments and with County and CMS Departments in the areas of accident review, loss prevention and reporting processes and procedures.May occasionally be on call with the need to respond to accident sites on nights, weekends, and holidays.Knowledge, Skills and Abilities:Requires a North Carolina Property Casualty Adjusters LicenseMust possess strong verbal and written communication skillsMinimum Qualifications:High School Graduate or Equivalent with five (5) years minimum experience or 2-year college degree and three (3) year's experience.Two-year college degree with no prior claims experience, but with relevant experience in the insurance, risk management, or related field.Requires a North Carolina Property Casualty Adjusters LicenseConditions of EmploymentThe City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.Our culture is to serve the community honorably. City of Charlotte