Claims Supervisor

Claims Supervisor

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims. This position will be supervising Liability Adjusters. This is an in-office position, however the candidate can work at any branch within the HAL (Home and Auto Liability) SE Unit. This includes offices in VA (Roanoke & Richmond), NC (Charlotte & Raleigh), MD (Silver Spring), and WV (Parkersburg). The candidate will need to report to their closest branch office. The team & territory that they will be supervising will be handling liability claims across VA. The ideal candidate will live in close proximity to the Richmond Branch Office, however the hiring manager will consider candidates near the branches listed above.

Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required. Reviews claims on a regular basis in accordance with company policy. Reviews adjusters' files for coverage and adequate reserves, acts as a resource for answering claims questions, provides additional services as required and takes action as necessary. Reviews claim correspondence and provides counsel on further action. Resolves coverage and other unusual questions within designated authority. Conducts related research as necessary. Maintains and applies working knowledge of adjusters' files and statutory laws. Makes recommendations to and participates with the Claims Manager in developing and evaluating claims procedures. Handles claim complaints and inquiries. Assists the Claim Manager and may act on manager's behalf as necessary. Receives and directs the processing of legal papers served upon ERIE involving claims action and directs activities of outside legal counsel as required. Assists in preparation for trial procedures and attends pre-trial functions and trials as necessary. Reviews reports, payments and buyer information; and, in some instances, negotiates with salvage auctions and salvage yards on behalf of the company as required. Contributes to projects, initiatives, teams, or other assignments to support business strategy, objectives, expectations, or operational outcomes. This position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Capabilities: Collaborates (Leader), Cultivates Innovation (Leader), Customer Focus (Leader), Decision Quality (Leader), Develops Talent (Leader), Drives vision and purpose (Leader), Ensures Accountability (Leader), Instills Trust (Leader), Nimble Learning (Leader), Persuades (Leader), Plans and Aligns (Leader), Values Diversity (Leader), Self-development (Leader), Optimizes Work Processes (Leader)

Qualifications: Minimum Education and Experience Requirements: High school diploma or equivalent and six years of claims related experience required; or Associate degree and four years of claims related experience required; or Bachelor's degree and two years of claims related experience required. Additional Experience: Experience in a leadership role preferred. Experience using estimating software preferred. Designations and/or Licenses: Completion of Associate in Claims (AIC) designation preferred. Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require. Valid driver's license required. Physical Requirements: Use of Personal Protective Equipment (PPE) is required for this role. Driving; Occasional (<20%) Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)