4/28 Chat Billing Agent
Phenom People
Billing Chat Agent
Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer relationship.
Profile: A positive, flexible communicator and good written communicator who can multi-task to solve problems for multiple customers at the same time. They use patience and strong written communication skills to uncover customer needs, answer questions, and leave a positive impact on every customer interaction.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Chat Agents make a real difference for their customers and the company. You will learn how to provide chat-based account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate chats to your support team. You'll learn how to answer general billing and payment questions. Your thorough understanding of Spectrum products and services will help you navigate your way to successful resolution.
It's all about learning and growing.
This may be a new road for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be the written voice of Spectrum: fielding questions, processing orders, updating account records, and more - all through our chat based platform. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line always available, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the same road before. Our supervisors are provided the same training you receive, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits - industry-leading retirement savings plans, comprehensive health care, and paid training and time off - we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.
What's required to get started?
- Ability to read, write, speak and understand English
- High School Diploma or GED
Preferred qualifications
- 1 year previous customer service experience
$50 - $55 per hour
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