Service Order Dispatcher

TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.C. This role requires a Top Secret Clearance. What You’ll Do: Receives, records, and distributes work orders to service crews upon customers’ requests for service received through the Building Operations Center (BOC). Records information, such as name, address, and service to be rendered. Distributes work orders to service crew. Schedules service call and dispatches service crew. Calls or writes customer to ensure satisfactory performance of service. Keeps record of service calls and work orders. May dispatch orders and relay messages and special instructions to mobile crews and other departments, using various means of communication. Receives and processes customer service requests via phone, email, or online platforms. Assigns and dispatches service technicians to customer locations for repair and maintenance services. Tracks the number of monthly BOC tickets for statistical purposes. Schedules appointments and maintains a calendar of service orders and technician availability. Updates customers on service appointment status, estimated arrival times, and any changes to the appointment schedule. Maintains accurate and up-to-date records of service orders, including customer information, service history, and technician reports. Works closely with service technicians to ensure timely completion of service orders and customer satisfaction. Monitors inventory levels and orders supplies as needed for service technicians. Responds to customer inquiries and resolves complaints in a professional and timely manner. Collaborates with other departments and managers to ensure efficient and effective service delivery. What You Bring: High school diploma or equivalent. Strong communication and customer service skills. Excellent organizational and time management skills. Ability to work under pressure and in a fast-paced environment. Proficiency in computer and scheduling software. Prior experience in dispatching or customer service is preferred. Ability to use a computer and phone for extended periods of time. What We Offer: TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement. #J-18808-Ljbffr