Server- Punch Line Philly
Live Nation Entertainment
Server RoleGreet all guests at tableInform guests of daily specials and make recommendationsSuggestively sell menu items, beverages, desserts, etc.Anticipate and respond to guest needsRespond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitudeOrganize and prioritize service per appropriate service sequenceTake menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through micros terminalCheck food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been metDeliver food and beverages to tablePerform opening/running/closing duties according to company policyMaintain line of sight/atmosphere control by circulating through work area throughout shiftHave the ability to memorize menus and daily specialsPre-bus tables: remove dirty plates, glasses, etc., from table once guest has finishedClean spills on tables or around work areaMaintain HOB safety and sanitation standardsPrepare guest checks (on micros terminal) and check for accuracyReceive payment and process cash, credit card or traveler's check transactionsHave knowledge of all music, promotional or special events in the houseAssist other servers or other employees as neededRequired to occasionally work Special Events that are scheduled throughout the venueRequired:Responsible Alcohol Awareness Training Certification or Equivalent2-5 years high volume experience in restaurant operationsWorking knowledge of high-volume restaurant operations and safe, responsible alcohol serviceStandard food preparation/presentationSkill in guest relationsWine & Liquor knowledgeAbility to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needsHigh School DiplomaPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniquesEqual Employment OpportunityWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.
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