Front Desk Clerk

Job Description

We are seeking team members passionate about building lasting vacation memories for guests visiting our resort properties!


This is an outstanding opportunity if you enjoy helping guests make memories of a lifetime by enjoying vacations. We have a fun, encouraging culture with top-notch training and benefits. An added bonus would be you working at one of Florida's most beautiful resorts.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

As a Front Desk Clerk Agent, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
• Inputs information into the computerized reservation system to update and maintain records
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required
• Generates invoices and collects monies due through the rental program and merchandise sales. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
• Prepares and consistently restocks the front desk with supplies, including preparing arrival packets
• Type correspondence and reports for management as needed

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
**Quarterly bonuses are not guaranteed


What are we looking for?

To fulfill this role successfully, you possess the following minimum qualifications and experience:

• High School Graduate or equivalent experience
• Proficient in English speaking to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
• Ability to adjust to schedule changes and cover shifts on short notice to meet business demands
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
• Prior cash handling and data entry experience required

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

What will I be doing?

As a Front Desk Clerk Agent, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
• Inputs information into the computerized reservation system to update and maintain records
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required
• Generates invoices and collects monies due through the rental program and merchandise sales. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
• Prepares and consistently restocks the front desk with supplies, including preparing arrival packets
• Type correspondence and reports for management as needed

Qualifications

What are we looking for?

To fulfill this role successfully, you possess the following minimum qualifications and experience:

• High School Graduate or equivalent experience
• Proficient in English speaking to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
• Ability to adjust to schedule changes and cover shifts on short notice to meet business demands
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
• Prior cash handling and data entry experience required