Facility Services Coordinator - San Jose, CA

Facility Services Coordinator

BGIS is currently seeking a Facility Services Coordinator to join the team in Santa Clara, CA. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Facility Service Coordinator handles daily customer communication, administrative tasks, and work coordination, ensuring smooth delivery of services, acting as a liaison between customers, internal teams, subcontracted vendors and local utilities to maintain positive relationships and meet account goals. The position provides support with tracking work orders, planning and scheduling work activities in alignment with the customer scope of work and manages customer details, schedules meetings, prepares reports and tracks progress with identified key performance indicators. The Coordinator demonstrates BGIS values in communications with clients and other team members.

Key duties and responsibilities include:

• Customer communication: Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
• Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
• Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.
• Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
• Follow standard operating procedures for customer complaint handling and escalate for advanced troubleshooting as needed.
• Maintain confidential client account information and other sensitive data. Conduct work in a professional manner.
• Contribute to the completion of other key initiatives as assigned.