Lead Veterinary Receptionist

Your Impact as a Lead Customer Service Representative As a Lead Customer Service Representative (Lead CSR), you are a working leader who sets the tone for the hospital's first impression. You support daily front desk operations while providing essential guidance, coaching, and support to the CSR team. In this role, you are responsible for maintaining exceptional client experiences, reinforcing service standards, and serving as the primary point of escalation for client and workflow issues. You partner closely with hospital leadership to ensure smooth operations, team alignment, and a positive, collaborative culture. Your Impact Will Include: Leading by Example: You will serve as a role model for service excellence, professionalism, and teamwork, performing all core CSR duties including scheduling, check‑ins, and financial transactions. Mentoring the Team: You will support the onboarding and training of new CSRs, providing real‑time coaching, feedback, and development planning to help your teammates succeed. Solving Problems: You will act as the first point of escalation for client concerns and service recovery, using sound judgment to resolve issues and identifying workflow gaps to suggest improvements. Driving Communication: You will build strong relationships across departments (technicians, veterinarians, leadership) and handle sensitive or escalated client conversations with confidence and care. Managing Operations: You will support daily front desk coverage, monitor client experience, and ensure the accuracy of scheduling, records, and reporting. Championing Culture: You will lead with integrity and empathy, maintaining a calm, supportive presence during high‑volume situations and reinforcing hospital values. What You’ll Bring to the Team High school diploma or equivalent is required. Minimum of 2 years of customer service experience is required. Strong computer skills, including experience with scheduling systems and POS platforms. Excellent communication skills with the ability to communicate clearly, empathetically, and professionally. Prior lead, senior, or mentoring experience is strongly preferred. Experience in veterinary, healthcare, or multi‑location service environments is preferred. The salary range for this position is $20 - $24.00/hr. based on experience. Competitive Compensation A competitive hourly rate based on your experience and leadership role. Benefits Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP). Plan for your future with a 401(k) retirement plan, plus Life Insurance and Short‑Term Disability options. Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc. Commitment to Growth We support your career goals with opportunities for professional development and training. The Power of a Network Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth. Physical Requirements Ability to sit, stand, and walk for extended periods. Manual dexterity to operate computers and office equipment. Ability to communicate clearly with clients and team members. Reasonable accommodations may be made. Reasonable Accommodations Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information. EEO Statement Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Location City Way Animal Clinics – Irvington Town and Country Animal Hospital Cypress Fairhaven Animal Hospital Block House Creek Animal Hospital Dr. Nina's Animal Hospital, Parrish Bonds Ranch Animal Medical Center East Riverside Veterinary Hospital Cypress Fairhaven Animal Hospital #J-18808-Ljbffr