Client Retention Representative - Cleveland, OH

Client Retention Representative

Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and people-oriented Client Retention Representative to become a part of our team in Cleveland, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Greater Cleveland area, ensuring their needs are met with outstanding service.

At Universal Energy Solutions, we put customer satisfaction at the forefront, aiming to provide the best service in the industry. In your capacity as a Client Retention Representative, you will address customer inquiries, resolve issues, and share essential product and service information. Your contributions will be vital in fostering strong relationships with our customers in Cleveland and advancing our mission of offering sustainable energy solutions.

Responsibilities include:

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.