Customer Service Specialist

Opportunity Associate Customer Service Representative – Sign on Bonus! Remote – start date July 27, 2026. Work mode: Remote. Location: Remote — Kohler, WI (must live within 150 miles of 53044 - Sheboygan, WI). Sign on bonus: $500. Specific Responsibilities Answer inbound customer inquiries via phone calls by diagnosing products and taking appropriate action. Perform advanced troubleshooting and advise specification guidelines to plumbers, designers, and retail/wholesale personnel. Walk customers and trade professionals through step‑by‑step installation and/or repair of Kohler and Sterling products. Navigate and manage multiple computer windows and software systems including customer relationship management, order management, and the us.kohler.com website. Use Customer Care Center technology such as Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain. Gain knowledge of all Kohler and Sterling products and their warranties. Read and understand technical publications, diagrams, and specification documents. Use excellent interpersonal and communication skills. Track orders, provide availability and shipping information. Upsell products and accessories as appropriate. Assist with implementing procedures to maximize uptime and phone coverage. Track trends in product variations and report to engineering and quality. Participate in department initiatives and various customer service support functions, including order block reports, credit card reports, and shipping resolution. Meet or exceed balanced scorecard metrics and maintain an acceptable attendance record. Skills / Requirements High school diploma or GED required; 2–4 year degree preferred. 1+ year customer service experience desired. Previous computer experience necessary. Experience in a call‑center environment preferred. Must provide own internet equipment; requires a hard‑wired connection (minimum 10Mbps) and separate confidential workspace. Must be able to work Monday‑Friday, 8:00a.m. to 5:00p.m., during assigned shift times (34–36hrs/week after training, more during peak season). Authorized to work in the US without requiring sponsorship now or in the future. Benefits Day‑1 benefits with no waiting period. About Us We are an equal‑opportunity/affirmative‑action employer. It is our policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If you need reasonable accommodation during the recruitment process, please contact View email address on click.appcast.io. #J-18808-Ljbffr