Drafting & Documentation Technician

Job Description

Job Description

Drafting & Documentation Technician

K Group Companies \u007C Grand Rapids, MI \u007C Full-Time \u007C On-Site

Role Overview

The Documentation Technician converts existing building floor plans into standardized Microsoft Visio diagrams that support the physical security systems K Group installs and maintains. Using architectural floor plans, PDFs, evacuation maps, and other existing site documentation, you'll recreate building layouts in Visio and accurately document cameras, access control devices, nurse-call systems, and other low-voltage assets.

This is not an engineering, architectural design, or CAD design role. Instead, you'll recreate existing building floor plans in Microsoft Visio and produce accurate, standardized documentation used by our service and operations teams. If you enjoy detail-oriented work, have strong spatial awareness, and take pride in producing organized, accurate documentation, you'll thrive in this role.

Core Responsibilities

Diagram Production

• Produce accurate Visio floor plans from existing site drawings, recreating walls, doors, and major areas to scale.
• Plot security devices — cameras, card readers, door contacts, nurse-call components, and related assets — using K Group’s standard symbol set.
• Deliver both a base layout and a with-devices version for every site.

Standards & Library

• Apply K Group diagramming standards consistently across every site.
• Maintain an organized, version-controlled library of site diagrams.
• Update diagrams as field conditions change or new information comes in.

Coordination & Source Gathering

• Interpret and reconcile inconsistent source documents — and flag when something doesn’t add up rather than reproducing an error.
• Coordinate directly with Service Delivery Coordinators and Field Service Technicians to track down missing or unclear information.
• Request original drawings from sites when better source material is likely to exist.

What Success Looks Like — Your First Year

Success in this role will be measured by your ability to:

• Produce accurate, standardized Visio diagrams with minimal revisions.
• Build and maintain an organized library of site documentation.
• Consistently meet turnaround expectations for new site documentation.
• Identify and resolve documentation discrepancies by collaborating with Field Service Technicians and Service Delivery Coordinators.
• Contribute to the continuous improvement of K Group's documentation standards, templates, and symbol library.

Experience & Qualifications

• Strong spatial reasoning — you can look at a building drawing and understand the space it represents.
• Exceptional attention to detail and a low tolerance for “close enough.”
• Comfort interpreting architectural or construction drawings.
• Initiative and follow-through — you chase down answers instead of guessing.
• Comfortable with structured, repeatable work done to a consistent standard.
• Proficiency with Microsoft Visio, or clear aptitude with similar diagramming/drafting tools. We provide training and ramp-up support, so demonstrated aptitude counts as much as prior Visio hours.

Bonus qualifications:

• Exposure to CAD, GIS digitization, drafting, or evacuation/floor-plan production.
• Familiarity with low-voltage or physical security devices.
• Any background that involves reading building plans — facilities, construction, interior design, or architecture.

Reporting & Structure

Reports to: Sales Engineering Manager 

Team: Physical Security

Location: Grand Rapids, MI (On-Site)

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a proud history dating back to 1980. While rooted in West Michigan, we support customers across the United States by delivering innovative, high-quality technology solutions across managed IT, physical security, and integrated services.

As a third-generation, family-owned business, we’ve built our reputation on long-term relationships, trusted expertise, and a commitment to doing things the right way—for our customers and for each other.

We believe great work happens when people feel connected to their purpose, their team, and their growth.

Why K Group Companies?

At K Group Companies, culture is built on long-standing relationships, both with our customers and with each other.

Our team is made up of people who take pride in solving problems, supporting one another, and delivering work that reflects the standards we’ve built our reputation on. Whether it’s designing secure environments for customers, supporting critical IT infrastructure, or collaborating across teams, we operate as one organization working toward shared success.

We also believe work should be fulfilling and enjoyable. From friendly gaming competitions in our Team Zone arcade to grabbing lunch together in the community, we value connection and teamwork just as much as technical excellence.

What you can expect here:

• A family-owned company with deep roots in West Michigan
• A trusted advisor culture built over 40+ years of relationships
• The opportunity to work across diverse, real-world technology environments
• A team-oriented culture grounded in accountability, collaboration, and pride in workmanship
• A workplace where people genuinely know and support each other

We believe we are better together, and that belief shows up in everything we do.

Compensation & Benefits

At K Group Companies, we invest in our people because we believe great work starts with feeling supported and secure.

• We offer a comprehensive benefits package designed to support you both professionally and personally:
• Competitive base salary based on experience
• Performance-based bonus and commission opportunities
• Generous Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO) to give back to your community
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families
• 401(k) with Safe Harbor contributions from the company annually
• Profit sharing opportunities tied to company success