Service Administrator/Dispatcher

Job Description

Job Description

Service Administrator/Dispatcher

• 123 Equipment Solutions – A Tech24 Company
• Location: 9432 Atlee Commerce Blvd. Ashland, VA 23005
• Compensation: $20-$25 per hour

* This is a fully on-site position. Candidates must be able to work from our Ashland, VA office during scheduled business hours*

Why Join Tech24?

At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company computer and equipment provided 
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About 1-2-3 Equipment Solutions

Based in Chester, Virginia, 1-2-3 Equipment Solutions primarily serves restaurant and hospitality customers across Virginia and North Carolina by offering maintenance/repair and installation/replacement of HVAC, refrigeration, and hot-side kitchen equipment. The company also provides temporary cold storage solutions for planned maintenance and unplanned emergencies.

Position Summary

123 Equipment Solutions is seeking a Service Administrator/Dispatcher to support customers, technicians, and internal teams by coordinating service activities and ensuring a positive customer experience. The Service Coordinator serves as a primary point of contact for customers, responding to inquiries, scheduling service appointments, and providing updates throughout the service process.

The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism, accuracy, and attention to detail.

Essential Duties and Responsibilities:

• Answer customer inquiries via phone and email in a professional and timely manner.
• Schedule service appointments and coordinate technician availability.
• Communicate appointment details, scheduling updates, and service information to customers.
• Provide customers with status updates on open work orders and service requests.
• Monitor the progress of service calls and ensure timely completion.
• Coordinate follow-up visits and return service appointments as needed.
• Create and maintain accurate customer, scheduling, and service records.
• Enter work orders and customer information into service management systems.
• Serve as the primary communication link between customers, technicians, and internal departments.
• Assist customers with service-related questions and direct inquiries to the appropriate personnel when necessary.
• Collaborate with technicians, managers, and administrative staff to support operational efficiency.
• Utilize dispatching and business management software to manage service activities and documentation.
• Generate and distribute reports, invoices, and other service-related documentation as needed.
• Assist with general office and administrative responsibilities.
• Support the team in meeting customer service and operational performance goals.

Qualifications:

• High school diploma or GED required.
• Minimum of three (3) years of customer service, service coordination, dispatching, or administrative experience.
• Experience in HVAC, refrigeration, foodservice equipment repair, plumbing, electrical, or other field service industries preferred.
• Strong customer service skills with a commitment to providing a positive customer experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Proficient typing and data entry skills with a high degree of accuracy; 40+ WPM preferred.
• Ability to work independently and collaboratively within a team environment.
• Experience with service management platforms such as Corrigo, EcoTrack, Vixxo, ServiceChannel, or similar software is preferred.
• Strong problem-solving skills and the ability to remain professional under pressure.

Compensation Transparency:

The advertised pay range for this position is $20-$25 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions. 

 

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit