Director, Public Affairs, Crisis & Issues Management

Job DescriptionADP is seeking a strategic and execution-oriented Director of Public Affairs with deep expertise in crisis communications and issues management. This role will partner closely with the Senior Director, Public Affairs, to help lead and operate a global crisis and issues function, ensuring strong coordination, consistency, and high-impact execution. This individual will play a critical role as a strategic advisor and hands-on execution partner, driving day-to-day management of crisis and issues response, strengthening global processes, and helping to proactively protect and enhance the ADP brand. Key Responsibilities Crisis Communications & Issues Management Strategy and Execution Lead the planning and execution of global crisis communications and issues management strategies Serve as a key strategic partner to senior communications leadership and crisis & issues team members, providing recommendations and ensuring effective implementation of response plans Manage end-to-end response efforts, ensuring timely, coordinated, and consistent messaging across channels and stakeholders Maintain and continuously improve crisis readiness through issues management initiatives including playbooks, simulations, and training programs Global Collaboration & Coordination Support a global crisis and issues management team, driving strong execution and alignment across regions Ensure clear processes, governance, and operational excellence in how crisis and issues are managed globally Partner cross-functionally with Communications, Legal, HR, Government Affairs, and business stakeholders to ensure integrated response Proactive Issues Management Identify, assess, and help prioritize emerging risks and opportunities that could impact ADP’s reputation Partner with internal stakeholders to develop and execute proactive reputation strategies Support message development and narrative shaping to strengthen and protect the ADP brand Measurement & Business Impact Build and implement measurement frameworks that demonstrate the effectiveness of crisis and issues efforts Translate outcomes into clear insights that show tangible business value and risk mitigation Track performance and continuously refine strategies based on data and learnings Monitoring & Insights Oversee issues monitoring and media/social listening to identify potential risks early Synthesize insights into clear, actionable recommendations for communications planning and response #LI-CS5#LI-HYBRIDJob RequirementsQualifications 7–10 years of experience in corporate affairs, crisis communications or public affairs with strong focus on crisis communications and issues management Proven experience leading and executing crisis response efforts in complex, fast-paced environments Experience supporting or working across global teams and regional markets Strong ability to translate strategy into practical execution and operational plans Experience partnering with senior communications leaders and cross-functional stakeholders Excellent written and verbal communication skills Highly collaborative with strong project management and organizational skills Preferred Qualifications Experience in a global, matrixed, or highly regulated organization Familiarity with issues tracking, risk assessment, and monitoring tools Blend of agency and in-house communications experience Job DetailsJob Type: Full-TimeCategory: MarketingSalaried: Salaried