Starlink Resell Manager

About the Company Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. About the Role The Starlink Resale Manager is a foundational role within Armada’s Customer Success organization, focused on delivering best-in-class customer success for our growing customer base. You will serve as a primary operational point of contact for Starlink Reseller accounts, ensuring accurate and timely order processing, fast issue resolution, and consistent communication, while partnering closely with Account Managers, Customer Success Engineers, and Account Executives to support broader account health, retention, and growth. Location: Remotely based in the US Key Responsibilities Order Management & Fulfillment - Serve as the primary point of contact for Starlink Reseller order intake, processing, and status tracking, ensuring accuracy and speed across the ordering lifecycle. - Coordinate with internal provisioning, logistics, and fulfillment teams to ensure timely activation and delivery of Starlink hardware and service orders. - Monitor order queues and proactively flag delays, discrepancies, or fulfillment risks to prevent disruption to reseller operations. - Assist with Data Pool billing true ups across MSP customers.

- Maintain accurate order records and CRM/ordering system hygiene across all reseller accounts. Reseller Customer Success - Act as a responsive, reliable day-to-day contact for assigned Starlink Reseller accounts, addressing questions related to ordering, account status, and service. - Support onboarding of new Starlink Reseller accounts, ensuring resellers understand ordering processes, tools, and support channels. - Partner with Account Managers to support renewal readiness, account health monitoring, and identification of at-risk relationships. - Escalate high-priority reseller issues to the Account Manager or Senior Manager with clear context and recommended next steps. Process & Cross-Functional Coordination - Collaborate with Sales, Alliances, Supply Chain/Logistics, Support, and Product teams to troubleshoot order or service issues affecting reseller accounts. - Identify recurring friction points in the ordering process and contribute suggestions for process improvement. - Coordinate with Finance and Products team around any Starlink pricing or product changes. - Help maintain and refine ordering playbooks, FAQs, and reseller-facing documentation. Reporting & Account Insights - Track and report on order volume, fulfillment timelines, and reseller satisfaction metrics. - Provide regular updates to the team on account activity, order pipeline, and emerging trends across the Starlink Reseller book of business. Other Responsibilities - Support our Marketing and Sales teams with inbound Starlink Reseller inquiries, or small volume hardware orders. - Contribute to team enablement by sharing best practices, feedback, and workflow improvement ideas.