Business Analyst

Job Overview Maximus is hiring an Analyst to support project management, technical analysis, and business process improvements for Child Support system modernization initiatives. Responsibilities Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget. Work closely with management and work groups to create and maintain work plan documents. Track the status and due dates of projects. Manage relationships with project staff responsible for projects. Produce regular weekly and monthly status reports that could include work plan status, target dates, budget, resource capacity, and other reports as needed. Facilitate regular meetings and reviews. Adhere to contract requirements and comply with all corporate policies and procedures. Perform duties independently under the direction of the direct manager and/or Project Manager on specific projects. Lead and support technical analysis, planning, coordination, and execution activities across one or more Child Support system modernization engagements. Develop, review, and maintain technical and project documentation such as requirements, interface specifications, data mapping documents, design inputs, work plans, status reports, governance materials, issue logs, risk logs, meeting notes, decision logs, and other deliverables. Review project documentation, client materials, technical artifacts, and working documentation to identify themes, dependencies, risks, issues, gaps, and opportunities for improvement. Plan for and participate in interviews, focus groups, workshops, technical sessions, and other meetings necessary to gather information for project deliverables in accordance with the project scope of work. Attend and lead project meetings with the client, subcontractors, project stakeholders, or other Maximus team members, as requested by the Senior Manager or Project Manager. Analyze system modernization information, business and technical requirements, project data, and client documentation to support recommendations, issue resolution, and project decision‑making. Research alternative solutions to technical and project‑related problems, determine appropriate approaches, and make verbal and written recommendations to appropriate parties. Review work products for completeness, consistency, traceability, quality, and alignment with project objectives, standards, and contract requirements. Participate in client meetings and offer observations, analysis, and insight on technical and business topics. Identify risk areas, technical concerns, potential issues, and project dependencies that require proactive attention, and support mitigation and resolution planning. Support and contribute to the preparation of weekly, monthly, quarterly, and ad‑hoc reports in compliance with contract requirements and project needs. Track action items, follow‑ups, and decisions, and help ensure timely completion of assigned responsibilities and deliverables. Work collaboratively with project staff, client representatives, and cross‑functional teams to advance engagement goals and deliver quality outcomes. Provide technical and subject‑matter support related to Child Support business processes, systems, interfaces, testing activities, project delivery practices, and modernization approaches. On projects with a quality assurance focus, plan and perform quality review activities such as evaluating selected technical work products, testing artifacts, and documentation for adherence to agreed standards, documenting observations, analyzing trends, and escalating unresolved concerns as appropriate. On projects with a project management focus, support project governance, status monitoring, dependency management, deliverable coordination, technical workstream tracking, and executive‑ready reporting. Support the team in completing assigned responsibilities as outlined in the project schedule. Complete project work in compliance with Maximus standards and procedures. Support all other tasks assigned by the Senior Manager or Project Manager. Perform other duties as assigned. Qualifications Bachelor's degree in a related field or equivalent combination of education and experience. 7-10 years of relevant professional experience. Be available to work during standard client business hours; projects may involve clients from any U.S. time zone, so travel outside local business hours may be required. Three (3) or more years of experience supporting technical analysis, systems implementation, quality assurance, project management support, or related activities on Child Support technology implementation or modernization projects. Strong understanding of Child Support Program objectives, business processes, federal requirements, and system modernization considerations. Experience developing, reviewing, or analyzing technical documentation, testing documentation, interface specifications, data‑related artifacts, and PMO materials on a large, complex automated systems development project. Experience working directly with stakeholders to gather technical and operational information, analyze business and system processes, document findings, facilitate discussions, and develop recommendations that support project objectives and client decision‑making. Experience managing requirements across the full lifecycle, including elicitation, documentation, traceability, validation, and change control on a large system modernization project. Familiarity with operating systems such as Windows, Linux/UNIX, and OS/X. Familiarity with databases and database tools such as DB2, Oracle, Microsoft SQL Server, and TOAD. Strong command of cloud computing concepts and modern system architecture considerations. Strong command of agile, waterfall, and hybrid delivery practices. Ability to explain and communicate technical subjects to non‑technical audiences. Strong analytical, problem‑solving, and critical‑thinking skills, with the ability to identify issues, assess impacts, evaluate alternatives, and recommend practical solutions. Excellent written and verbal communication skills. Ability to read and interpret technical documents such as procedures, standards, regulations, technical reports, and solution artifacts. Experience analyzing complex data and producing reports, summaries, presentations, or other client‑ready materials. Ability to take initiative, manage multiple assignments, and work independently with limited direction. Proficiency in Microsoft programs such as SharePoint, Access, Word, Excel, PowerPoint, Smartsheet, and Project. Must have the flexibility for travel and a hybrid work schedule with remote and onsite work. Two (2) or more years of experience directly programming or coding in current industry‑standard computer languages (preferred). Experience in software and application testing, including designing or reviewing test scenarios, validating results, and supporting defect identification and resolution processes (preferred). Experience implementing or reviewing test scripts to assess functionality, reliability, performance, and quality of a complex automated system (preferred). Experience identifying and prioritizing defect resolution and adhering to defect management processes (preferred). Experience with process improvement, issue identification, risk assessment, and project support activities (preferred). Experience supporting or overseeing the full data conversion lifecycle (preferred). Two (2) or more years of experience with extract, transform, and load (ETL) processes, including data integration, validation, and migration activities (preferred). Familiarity with AI tools and capabilities (preferred). EEO Statement Maximus is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics. Compensation and Benefits Minimum Salary: $110,000.00 Maximum Salary: $130,000.00 Maximus provides a range of benefits including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. #J-18808-Ljbffr