Business Analytics Consultant Senior

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analytics Consultant Senior within PNC's Risk organization, you will be based in Pittsburgh, PA or Birmingham, AL.


The Senior Business Analyst Consultant serves as a strategic partner between business stakeholders and technology teams, driving enterprise-wide initiatives that improve business performance, operational efficiency, and customer outcomes. This role leverages advanced analytical, consulting, and leadership skills to identify business needs, translate complex requirements into actionable solutions, and guide organizations through transformation initiatives. The Senior Business Analyst Consultant works across multiple business functions, providing data-driven insights, process optimization recommendations, and strategic guidance to support organizational goals and continuous improvement.

Key Responsibilities:

1. Business Requirements Discovery & Analysis
• Lead workshops, interviews, and stakeholder discussions to elicit, analyze, validate, and document complex business requirements.
• Translate business objectives into detailed functional and non-functional requirements, user stories, and acceptance criteria.
• Ensure alignment between business priorities, operational needs, and technology solutions.

2. Strategic Business Process Improvement
• Evaluate current business processes, workflows, and operating models to identify inefficiencies, risks, and improvement opportunities.
• Recommend and implement process enhancements that increase productivity, quality, compliance, and customer satisfaction.
• Facilitate process mapping, gap analysis, root cause analysis, and future-state design initiatives.

3. Data Analytics & Business Intelligence
• Analyze large and complex datasets to identify trends, opportunities, business impacts, and performance drivers.
• Develop and maintain dashboards, scorecards, KPIs, and reporting solutions that support executive decision-making.
• Provide actionable insights and recommendations through data visualization and advanced analytical techniques.

4. Solution Design & Technology Enablement
• Collaborate with business leaders, architects, developers, and testing teams to design scalable and sustainable business solutions.
• Assess technology capabilities and recommend system enhancements or digital transformation opportunities.
• Support solution evaluation, vendor assessments, and business case development.

5. Stakeholder Engagement & Consulting
• Build trusted relationships with executives, business partners, project teams, and end users.
• Facilitate discussions among cross-functional teams to achieve consensus on priorities, requirements, and project objectives.
• Serve as a subject matter advisor, providing strategic recommendations and influencing decision-making at multiple organizational levels.

6. Documentation & Governance
• Create and maintain comprehensive project documentation, including business requirements documents (BRDs), functional specifications, process flows, use cases, user stories, and traceability matrices.
• Ensure documentation standards, governance requirements, and compliance guidelines are consistently followed.
• Support audit, regulatory, and risk management activities as required.

7. Project & Program Support
• Partner with project and program managers to define scope, timelines, milestones, dependencies, and deliverables.
• Monitor project progress, identify risks and issues, and recommend mitigation strategies.
• Support Agile, Waterfall, and hybrid delivery methodologies to ensure successful implementation outcomes.

8. Change Management & User Adoption
• Lead business readiness activities, including stakeholder communication, training, user acceptance testing (UAT), and implementation support.
• Facilitate organizational change efforts to ensure adoption of new processes, systems, and technologies.
• Gather user feedback and drive continuous enhancements post-implementation.

9. Leadership & Continuous Improvement
• Mentor junior analysts and contribute to the development of business analysis best practices, standards, and methodologies.
• Stay current on industry trends, emerging technologies, business analysis frameworks, and regulatory changes.
• Identify and champion innovation opportunities that drive measurable business value and operational excellence.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions.
• Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
• Determining the optimal analytic approach and supporting development, implementation and enhancements.
• Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.
• Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning

Competencies
Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies

Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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