Logistics Customer Service Representative (Overnight)

Logistics Team Member

Join a fast-paced logistics team specializing in high-profile, direct-to-patient shipments. This is a great opportunity for someone with logistics experience who thrives under pressure, enjoys solving problems, and wants to work in a hands-on, mission-critical environment.

Responsibilities:

• Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.
• Monitor and track time-sensitive, high-value shipments from origin to delivery.
• Resolve delivery issues quickly and professionally in coordination with internal teams.
• Maintain accurate documentation and case notes in the system.
• Communicate effectively with clients, drivers, and third-party vendors.
• Handle multiple systems and screens while managing incoming requests.
• Work cross-functionally with operations to ensure service quality and compliance.

Requirements:

• 23 years of experience in logistics, freight, shipping, or supply chain customer service.
• Proven ability to manage high-pressure situations with urgency and professionalism.
• Strong multitasking and organizational skills.
• Comfortable with non-traditional hours and weekend coverage.
• Excellent communication and problem-solving skills.

Miami Lakes, FL $22-25/hr + Benefits