Front of the House (FOH)

Job Description

Job Description

Front-of-House Team Member – The Great Greek Mediterranean Grill Core takeaway: You need an extremely outgoing, guest-obsessed FOH professional who can greet, engage, upsell, educate, and build relationships within minutes. ⭐Position Summary The Front-of-House Team Member is the face of our modern Greek fast-casual restaurant. This role requires an exceptionally outgoing, high-energy, always-smiling personality who can instantly connect with guests, tell great stories, and create memorable experiences that drive repeat visits. Key Responsibilities Each bullet begins with a Guided Link so you can expand any area you want to refine further. • Guest Engagement — Initiate warm, friendly conversations with every guest within seconds of arrival; build rapport in under 5 minutes. • Storytelling — Share short, fun stories about Greek culture, Mediterranean lifestyle, and our brand’s heritage. • Menu Expertise — Confidently talk about freshness, quality, ingredients, and how dishes are prepared. • Upselling Mastery — Recommend combos, add-ons, premium proteins, beverages, desserts, and family meals. • Personal Connection — Remember guest names, family members, favorite orders, and personal details. • Hospitality Excellence — Greet guests immediately, maintain constant eye contact, smile throughout interactions, and ensure every guest feels valued. • Return-Visit Focus — Invite guests back, highlight upcoming specials, and reinforce why our restaurant is part of their weekly routine. • Brand Ambassador — Represent the Mediterranean lifestyle through warmth, positivity, and genuine enthusiasm. • Team Collaboration — Work closely with kitchen and FOH teammates to maintain speed, accuracy, and consistency. • Cleanliness & Presentation — Maintain a spotless dining room, beverage station, and guest areas at all times. Required Traits & Skills • Extremely outgoing, charismatic, and comfortable talking to strangers • Natural storyteller with the ability to make Greek culture fun and memorable • Strong upselling instincts — confident, persuasive, and guest-focused • Fast learner with deep menu knowledge and passion for fresh food • Always smiling, positive, and energetic • Excellent memory for names, faces, and guest preferences • Professional appearance and polished communication • Ability to thrive in a fast-paced environment Why This Role Matters Your FOH team is the engine of guest loyalty. In a fast-casual Greek concept, the FOH must educate, entertain, and upsell — all while delivering warmth that reflects true Greek hospitality. This role directly impacts: • Guest satisfaction • Repeat visits • Average ticket size • Brand reputation • Community connection