Technology Products Service & Support Technician

Job Title

This position will serve as the field service installation and troubleshooting expert on the full line of Technology Products and supporting infrastructure offered by Wagner Equipment Co.

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

Pay Rate: $37.00 - $47.00 per hour. Pay rate is dependent upon education and experience.

Essential Functions:

• Completes detailed service reports in a timely manner (24hrs from last labor)
• Completes and submits time cards daily
• Completes and submits all necessary warranty paperwork for the product being worked on (24 hrs from last labor)
• Provides assistance in warehouse with testing and upgrading technology components
• Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations)
• Maintains electronic and hard copy libraries of needed technical service literature
• Responds in a timely manner to customer technical and support calls
• Communicates with customers regarding installations and location of machine
• Provides on-site or call-in service support for customer purchased extended support agreements
• Tracks and reports product problems to appropriate WECo and factory contacts
• Assists service managers in making customer, dealer, and manufacturer policy settlement decisions
• Communicates possible sales and upgrades leads to the appropriate Tech Products sales staff
• Provides competitive activity to Technology Sales Specialists
• Activates Caterpillar Software Enable Attachments (SEA) on AccuGrade machines as needed
• Registers new AccuGrade displays with Caterpillar prior to installation
• Performs installs of AG Technology Products, as factory installed options, on new AGCO product and retrofits, on existing AGCO machines, implements, and any competitive machines or implements
• Performs installations of Trimble and CAT AccuGrade machine control & guidance products on earthmoving equipment
• Performs basic welding functions
• Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop
• Provides support for Technology System demos to both internal and external customers (must develop a good working relationship with customer's operating personnel and provide training and refreshers as needed)
• Learns and becomes self-sufficient in the various suppliers web sites, price books, and manuals
• Installs Asset management products. Examples Product Link, Trimble CrossCheck & Trimble TrimTrac
• Responsible for self-development through outside schooling and appropriate professional activities
• Provides assistance in any number of capacities in the office and warehouse as needed and as workload demands
• Does or organizes whatever it takes to successfully market and support AG and Machine Control & Guidance Technology Products
• Other duties as assigned by manager

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Physical Demands and Competencies:

• Standing
• Walking
• Talking
• Sitting
• Use of Hands
• Hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 60 pounds or more
• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge
• Skilled troubleshooter
• Skilled in Electrical Systems
• Understanding of GPS
• Basic knowledge of Microsoft Word and Excel
• Basic knowledge of DBS
• Intermediate knowledge of ET/SIS/SIS Web/STW
• Basic knowledge of Epsilon (AGCO)
• Basic knowledge of ACGO One

Travel Requirements:

• 75%- 100%

Required Education and Experience:

• High School Diploma or GED
• 3+ years technical or mechanical experience (machine service/maintenance)
• 3+ years customer service experience

Additional Eligibility Requirements:

• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.