Executive Operations Manager

Act as the operational right hand to the Group CEO, ensuring priorities are executed across a fast-moving, multi-property hospitality business. This is a high-impact role focused on delivery, coordination, and performance across hotels, restaurants, and support functions.

Your Role

• Work closely with the Group CEO to drive and execute key operational priorities
• Track delivery of action points from executive meetings and ensure consistent follow-through
• Review board materials, executive briefings, and internal reports for accuracy and relevance
• Provide operational insights, analysis, and recommendations based on business performance
• Prepare summaries of key operational and commercial data across properties
• Organise agendas, attend meetings, and ensure clear communication of outcomes

Operational & Performance Oversight

• Support monitoring of operational performance across multiple properties
• Review guest satisfaction data, dashboards, and key performance indicators
• Highlight risks, gaps, and critical operational issues for escalation
• Support the alignment of standards and performance expectations across the group

Cross-Functional Coordination

• Work closely with Operations, Finance, HR, Sales, and Marketing teams
• Coordinate group-wide initiatives, ensuring timelines, alignment, and accountability
• Act as a key link between the CEO’s Office and senior leadership teams
• Support structured communication across departments and properties

What We’re Looking For

• 5+ years’ experience in hospitality operations, strategy, or executive support roles
• Proven experience working closely with senior leadership (CEO/COO level exposure preferred)
• Strong operational understanding of multi-site or multi-brand environments
• Excellent communication, stakeholder management, and presentation skills
• Strong analytical and commercial awareness
• Highly organised with strong attention to detail
• Confident decision-making in fast-paced environments
• Discreet, professional, and trustworthy

What You Can Expect

• A senior, high-visibility role working directly with executive leadership
• Exposure to strategic and operational decision-making across the business
• A dynamic, fast-paced hospitality environment
• Strong career development opportunities within a growing group

If you’re ready to operate at executive level, drive real impact, and keep a complex hospitality operation moving forward, this role is for you.