Vice President of Transformation and Shared Services

Job Description

Job Description

Location Company is open to discussion on work location if within the continental United States with remote work with business travel as a possibility.

IMPORTANT – APPLICATION PROCESS: All candidates must apply through the designated application process. Please do not contact the COO or other SPS executives directly regarding this opportunity. Our Talent Acquisition team will review applications and contact candidates selected to move forward in the process. 

Position Summary

The Vice President, Transformation and Shared Services Optimization partners with the COO to lead business transformation, Shared Services optimization, and scalable operating models across SPS North America. The role translates business priorities into measurable improvements in productivity, cost efficiency, service delivery, and client value, combining strategic counsel with hands-on execution. It may also represent SPS in client-facing engagements, particularly new business implementations, transitions, and other critical initiatives.

Key Responsibilities

Enterprise Transformation and Shared Services

• Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans, clear ownership, and measurable outcomes.
• Lead Shared Services optimization and assigned functional oversight, including operating model redesign, resource alignment, and service delivery improvements.
• Redesign, simplify, standardize, consolidate, or automate processes while protecting quality, compliance, and client experience.
• Embed continuous improvement and root-cause analysis to deliver sustained productivity, cost, and resource-efficiency gains.

Strategic Initiatives and Implementation

• Own strategic initiatives from prioritization and planning through execution, risk management, adoption, and benefits realization.
• Lead cross-functional delivery of new client implementations, transitions, and transformation initiatives, aligning resources, deliverables, and timelines.
• Serve as executive lead for critical initiatives, remove barriers, establish accountability, engage client stakeholders as needed, and drive successful outcomes.

Performance and Technology Enablement

• Strengthening executive visibility through dashboards, KPIs, and performance reviews linking operational and financial results, client experience, risks, and strategic priorities.
• Partner with IT and business leaders to advance automation, technology adoption, and digital enablement tied to measurable business value.

Executive, Client, and Commercial Partnership

• Advise the COO and senior leaders, frame decisions and trade-offs, align stakeholders, and turn complex challenges into focused action.
• Represent SPS in client discussions involving implementations, transitions, strategic reviews, and initiatives requiring executive leadership.
• Partner with Sales, Solution Design, Operations, and functional teams to support solution development and growth, manage escalations, and align delivery with client expectations.
• Engage vendors and strategic partners to improve performance, support innovation, and maximize business value.

Leadership Expectations

Demonstrates executive presence, business acumen, operational credibility, and sound judgment. Influences across functions and levels; communicates clearly and objectively with executives and clients; constructive challenges established practices; and builds a culture of accountability, collaboration, continuous improvement, and results.

Qualifications and Experience

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Information Systems, or a related field required.
  • Master's degree in Business Administration (MBA) or a related discipline preferred.
• 10–15+ years of progressive experience in operations leadership, business transformation, Shared Services, operational excellence, or enterprise program management.
• Experience as a VP of Operations, senior operations executive, or Chief of Staff supporting an executive leader, preferably in a B2B services organization.
• Demonstrated results leading cross-functional transformation, Shared Services optimization, complex implementations, or operating model redesign.
• Strong program management skills spanning planning, governance, resource alignment, risk, and change management.
• Experience with Lean, Six Sigma, or similar operational excellence methods; Six Sigma Green Belt preferred and PMP a plus.
• Strong financial and analytical acumen, executive communication, stakeholder influence, and credibility with clients.

Core Competencies

• Leadership & People Development
• Business Transformation & Process Improvement
• Strategic Planning & Execution
• Executive Communication & Stakeholder Management
• Business/Financial Acumen & Operational Efficiency

Travel: Some travel is required for this position. Approximately up to 25%.  

Physical Demands

• Ability to sit for extended periods while performing computer-based work, participating in meetings, and reviewing reports or other documentation.
• Ability to use a computer, keyboard, mouse, telephone, and other standard office equipment to perform routine job duties, including repetitive hand and wrist movements.
• Ability to see and review information on computer screens and in printed materials, including close vision, distance vision as needed, and the ability to adjust focus.
• Ability to distinguish colors and differences in color, shades, brightness, and contrast when reviewing charts, dashboards, reports, and other visual information.
• Ability to hear and understand spoken information in person, over the telephone, and during virtual meetings, with or without reasonable accommodation.
• Ability to communicate verbally in a clear and understandable manner in person, over the telephone, and during virtual meetings.
• Ability to read, comprehend, analyze, and accurately enter detailed numerical and written information.
• Ability to use fine motor skills and manual dexterity to operate office equipment and handle routine work materials.
• Ability to occasionally stand, walk, or move within an office or client site as business needs require.
• Ability to travel periodically when required by business needs.
• Work is generally performed in a hybrid or office-based environment and may involve prolonged computer use and repetitive tasks.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$190,000—$200,000 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.  SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below:  Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.