Help Desk Analyst

Requirements

·One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

·Two or more years of experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary.

· Minimum of two years of Help Desk experience. Customer service training and/or experience are beneficial.

·This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.

·This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules. Although there are sometimes problem-solving guidelines for particular problems, there are no existing procedures or instructions for those problems. The incumbent is on their own in solving problems and determining satisfactory solutions. Ability to work independently or in a team setting is necessary.

·Must be able to learn and support new and fast-changing technologies.

·Excellent interpersonal skills.

·Good work habits under pressure.

·Familiarity with a wide range of standard office automation products is a must.

·High energy level.

·Detail oriented.

·Team player.

Recommended Experience

·Windows 7/10 (Pro or Enterprise)

·MAC OS X

·Office 2010/2013/2016

·DirectAccess/Cisco AnyConnect VPN

·HP, Dell, and Lenovo laptop/desktop repair

A+, Network+, Microsoft, or other industry specific certifications are considered a plus.

SpecialtyCare is an Equal Opportunity and Affirmative Action Employer.

Employment at SpecialtyCare is At-Will.