LAUNDRY SERVICE ASSOCIATE - 5:00PM - 1:30AM - Mon. & Fri.

Job Description

Job Description

"Laundry Service Associate Wanted for Fairbanks Laundry: Join Our Team Now!"

Are you looking for a fun and dynamic work environment? Do you have a passion for providing outstanding customer service? If so, we have an exciting job opportunity for you as a Laundry Service Associate at Fairbanks Laundry, the premier laundry service provider in the area.

As a Laundry Service Associate, for this particular job, you will be working through the night when things are a bit slower to allow access to more machines. You will be expected to complete a specific minimum amount of laundry. There is some flexibility in hours if needed. 

At Fairbanks Laundry, we pride ourselves on providing exceptional service and attention to detail to our customers. Our team is passionate about exceeding expectations and helping our customers simplify their lives.

Title: Laundry Service Associate

Location: Fairbanks, Alaska

Direct Supervisor: Customer Service Manager

Supervisory Responsibilities: Not Applicable

Pay Rate: $17.00 - 20.00/hour

Summary: This role entails folding large amounts of linens, putting dirty linens in washers, dryers, then folding in a timely and professional manner. At times, providing customers with the best possible laundry experience, interacting with and assisting them with their needs, processing Wash/Dry/Fold orders following company procedures. The duties of a laundry attendant involve ensuring that customers' laundry needs are taken care of efficiently and effectively in a clean and safe environment.

Responsibilities:

The Laundry Service Associate performs various duties and tasks to provide quality customer assistance over the phone or in person. General responsibilities include the following:

• Assist customers based on each customer's needs, requests, and questions.

• Stay on task with washing, drying, and folding laundry at hand; learn how to process laundry in a quick, effective, and professional manner.

• Ensure a pleasant, smooth, and efficient laundromat process for each customer.

• Offer customers assistance as needed with machine selection and operation.

• Promote laundry services.

• Work on behalf of the customer and the company to resolve issues fairly and equitably to ensure continued customer loyalty.

• Perform closing procedures according to company procedures.

• Perform wash, dry, and fold service according to company procedures.

• Perform cleaning duties according to company procedures.

• Work with other employees to achieve assigned tasks and business goals.

• Communicate immediate laundromat needs or issues to the supervisor.

• Assist in facility maintenance, organization, and cleaning.

• Maintain strict confidentiality on all company matters. (No Gossip)

Qualifications:

To perform this position successfully, an individual must demonstrate regular, predictable, and reliable attendance and be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge and skill required.

• Must be 18 years of age or older.

• Punctuality is important.

• Ability to read, write, speak, and understand the English 

• Good problem-solving skills.

• Basic math skills.

• Ability to handle difficult customer requests calmly and professionally.

• Comfortable with using tablets and computers.

• Follows through with customer requests and supervisor directions.

• Can work independently without direct supervision.

• Must be a team player, willing to cooperate with other team members.

• Must be able to stand for long periods.

• Willing to take a drug test at any time.

• Dependably

• Self-driven and proactive.

• Strong time management and organizational skills.

   

Don't wait any longer, apply today and become part of our fast-paced, dynamic team that places a high value on effective communication, growth, exceptional work ethic, and above all, customer satisfaction.