BDC Customer Service Representative

BDC Customer Service RepresentativeThe BDC Customer Service Representative ensures prompt and genuine greetings to every customer that calls into Dave Sinclair Buick GMC. BDC Customer Service Reps schedule service appointments and help facilitate communication between our customers and the service department. The ideal Representative is genuinely excited to help customers. They are patient, empathetic, and passionately communicative. It is important that they can put themselves into our customers' shoes and advocate for them as necessary. Ideal candidates thrive in a fast-paced environment where customer service and communication are paramount.ResponsibilitiesSchedule service appointments for customersAnswer phone calls and reroute to appropriate personFollow up with customers who have missed appointments or who have parts that have arrived and are ready for installationAnswer basic questions regarding maintenance schedules, applicable warranties, factory recalls etc.BenefitsWe have wonderful benefits that include:Health coverageVision coverageDental coverage401k retirement savings planRequirementsSkills Required-Able to navigate computer programs and operate phone systems-Positive attitude-Great customer service-Ability to display empathy over the phoneSalary Description $18/Hr