Customer Success Manager - Broadcast & Enterprise

Customer Success Manager - Broadcast & Enterprise Posted: 03/06/2026 Closing Date: 03/07/2026 Job Type: Temporary Location: New York, NY Job Category: Sales Job Description AI-Media (ASX:AIM) is a global leader in language and accessibility technology. Founded in Australia in 2003, we’ve grown to become one of the largest providers of AI-powered captioning, transcription and translation solutions. Our technology combines the best of automation and human expertise, helping organisations across broadcast, government, education and corporate sectors make their content accessible and inclusive. At AI-Media, we value innovation, integrity and excellence. We act with accountability, deliver quality and service, and foster an inclusive, diverse and barrier-free workplace. With teams across the US, UK, Canada, Australia and Asia, we believe diversity drives success. Together, let’s make the world’s content accessible – for everyone. About the role We are looking for a Customer Success Manager – Broadcast & Enterprise to join our growing global team. This role is responsible for managing and growing relationships with key broadcast and enterprise clients, ensuring they achieve their desired outcomes using AI-Media’s products and services. You will act as the primary point of contact for high-value customers, working cross-functionally with Sales, Support, Sales Engineering, Operations and Finance to deliver a seamless customer experience. This is a dynamic role combining account management, solution delivery and commercial growth, with a strong focus on driving revenue through customer engagement, upselling and long-term partnerships. This role is a 14-month maternity leave cover position. In this role, you’ll: Build and maintain strong relationships with broadcast and enterprise customers Act as the main point of contact, ensuring customer needs are met and issues are resolved Manage the full customer lifecycle, from onboarding through to growth and retention Deliver solution-based outcomes aligned to client objectives and accessibility goals Identify and drive upselling and cross-selling opportunities across accounts Monitor customer usage and proactively identify growth or risk opportunities Collaborate with internal teams (Sales, Operations, Support, Engineering) to deliver solutions Provide product education through demos, presentations and regular client engagement Manage accounts using CRM tools (e.g. HubSpot) for tracking, reporting and forecasting Contribute to revenue growth and margin improvement across assigned accounts Attend industry events and support broader sales initiatives where required Proven experience in Customer Success, Account Management or similar client-facing roles Experience working with enterprise or broadcast clients is highly desirable Strong communication and relationship-building skills Commercial mindset with the ability to identify growth opportunities Excellent problem-solving and stakeholder management skills Ability to manage multiple priorities and work to deadlines Comfortable working cross-functionally in a global environment Experience with CRM tools (e.g. HubSpot) is a plus What AI-Media Offers You Career progression based on performance, not tenure Access to a rewards platform with discounts, wellbeing content and recognition tools Flexible public holiday options Learning and development opportunities Paid parental leave for eligible employees Employee Assistance Program (EAP) Global recognition programs Collaborative, inclusive and supportive team culture Opportunity to work with cutting-edge AI and accessibility technology #J-18808-Ljbffr Access Innovation Media