Field Service Technician - Chicago

Overview At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust. We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees. Luminator is seeking a skilled Field Service Technician to join our team. In this role, you will be responsible for installing, maintaining, and troubleshooting Luminator’s advanced hardware and software systems on public transit vehicles. Your expertise will ensure optimal system performance, reliability, and customer satisfaction. As a frontline representative of Luminator, you will build strong relationships with customers while collaborating closely with internal teams to deliver service excellence. This position plays a critical role in enhancing customer experience, driving retention, and contributing to overall profitability. Hourly Pay Range: $28.74 – $36.67, based on experience. Hours are 8:00pm - 4:30am. What You’ll Do Maintain Luminator’s hardware and software and handle customer questions about the state of the system on various public transit vehicles. Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines. Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects. Diagnose errors or technical problems and determine proper solutions on equipment. Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks. Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site. Communicate effectively with plant operators, plant management, third party vendors and other Luminator personnel in support of service operations. Troubleshoot and repair equipment applying technical knowledge and experience to resolve problems. Maintain accurately and timely documentation of work performed on a daily basis at customer sites, including, but not limited to periodic preventive maintenance and intermittent corrective maintenance tasks. Review product prints and specifications. When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers. Work with site management to review and ensure products are installed to specifications. Coordinate work with other groups to ensure meeting commitments. Document processes. Operate vehicles in a safe manner and use field systems appropriately. Follow all Company procedures and protocols. Collaborate with technical team and various teams across the organization. Act as a representative of the company and build positive relationships with customers. Perform all other duties as assigned by management in a professional and efficient manner. Position Qualifications Knowledge — Mechanical: Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge — Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Knowledge — English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge — Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Knowledge — Engineering and Technology: Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Skills Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Operations Monitoring — Watching gauges, dials, or other indicators to make adjustments as needed. Repairing — Repairing machines or systems using the needed tools. Troubleshooting — Determining causes of operating errors and deciding what to do about it. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Abilities Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. Near Vision — The ability to see details at close range (within a few feet of the observer). Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. Position Requirements: High School diploma required. Associates degree or equivalent military technical training preferred. At least 2 years of experience supporting technical or engineering services. Military experience in electronics programs may be considered equivalent. Computer Skills: Proficiency with other Microsoft Office applications is required, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint. Other Requirements Clean DMV record and valid Driver License. Proficiency with electrical systems, automotive wiring, voltmeters, and small tools. Strong interpersonal skills to handle demanding situations and deliver exceptional service. Ability to diagnose, resolve, and communicate complex technical issues effectively. Ability to read schematics and wiring diagrams preferred. OSHA training a plus. Exceptional organization and time management skills. Driven, self-starter with a sense of urgency and customer focus. Ability to adjust to changing priorities, and at times work under pressure. Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies. PHYSICAL DEMANDS Maximum unassisted lift is up to 40 lbs. Average lift less than 20 lbs. The job is performed under variable working conditions, including interior, temperature-regulated locations and exterior locations subject to inclement weather. Compliance with company attendance standards The noise level in the work environment is usually moderate. Why You’ll Love Working at Luminator Competitive compensation with career growth potential. Generous time off: Vacation and sick time, 10 company holidays, and 2 floating holidays. Educational Assistance Program: Robust reimbursement program for professional growth. Health and wellness: Medical, dental, and vision coverage plus 401k matching. Benefits effective on Day One! Find out more about us by visiting our Life at Luminator page (note: link removed in refined version). It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment. The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements. Luminator Technology Group does not accept staffing agency candidates for our postings. All positions posted are required to be in office unless otherwise posted. #J-18808-Ljbffr