Associate Account Executive, Customer Sales and Service

Associate Account Executive, Customer Sales and Service

The Associate Account Executive, Sales and Service is instrumental in servicing and renewing existing business as well as reaching out to prospective clients developing and closing new sales. This role specifically focuses on providing outstanding customer service and cultivating relationships with season ticket members via phone calls, emails, game visits, and special events. In addition, this position will be expected to contribute to the sales efforts of the new business development team through upselling, cross-selling and referrals for all Minnesota Sports & Entertainment products.

Responsibilities/Essential Functions:

1. Responsible for all revenue related to the renewal of partial Season Ticket Members as well as new business development for all Minnesota Sports & Entertainment products.
2. Meets all season ticket renewal, new business development and sales goals which are defined and outlined within specific annual budgets.
3. Consistently deliver a high-level of customer service to both internal and external clients helping to provide world-class service.
4. Communicate daily with Season Ticket Members and prospects to build lasting relationships via outside appointments, phone calls, handwritten notes, and email.
5. Ability to handle a high volume of sales activity, including 60-100 phone calls per day.
6. Utilize networking events, Grand Casino Arena, and outside appointments to close business.
7. Prospects and qualifies all new leads and referrals for season tickets, group sales and single game suite rentals.
8. Utilize Customer Relationship Management system for database management and completion of specific campaigns and other general sales opportunities.
9. Identify opportunities for upselling, cross-selling and referrals with current and prospective clients.
10. Support Season Ticket Member related special events in accordance with annual strategic plan.
11. Work sales tables, service clients and work other related assignments for games and events.
12. Regularly attend Season Ticket Member events to maintain and service current ticket holders as well as prospect new business opportunities.
13. Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Bachelor's degree or equivalent experience.

Knowledge & Experience:

• At least one year of customer sales or service experience with a proven track record of successfully developing and closing new business.
• Proficient computer skills including ability to work with MS Word, Excel and Outlook.
• Knowledge of SeatGeek Unify & Salesforce CRM a plus but not required.

Personal Attributes:

• Strong attention to detail with excellent written and verbal communication skills.
• Excellent interpersonal skills with the ability to interact effectively with clients, while providing exceptional guest experience.
• Self-motivated with ability to work well independently within a team and results oriented environment.
• Committed to ensuring superior guest service and supporting Fan Relations Team members.
• Ability to build and maintain effective working internal and external customer relationships.
• Excellent time-management and organizational skills with ability to successfully prioritize and manage multiple duties.
• Positive attitude and desire to be successful while having fun within a professional and team-oriented environment.

Work Conditions:

• Ability to work nights, weekends and holidays as needed for games and events.
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
• Lifting up to 50 lbs.
• Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.