Enrollment Specialist

23 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Insight Global ~ Contract role with potential to convert after 9 months) Title: Call Center Representative Location: San Diego (Remote after 7 weeks of training) Duration : 6 months w/ possible extension to 9 months and conversion to perm Pay rate : $24/hour

JOB DESCRIPTION

A top hospital system and healthcare provider in San Diego is looking for a call center representative to join their specialty call center team. This person will be working onsite in an administrative office. The representative will sit in an inbound/outbound call center environment, coordinating and scheduling patients’ medical appointments, transferring calls appropriately, and directing calls to the appropriate business unit as necessary. The incoming calls will involve handling patient inquiries and complaints. The outbound calls will be regarding account status, complaint follow-up, and appointment coordination with the appropriate department. Responsibilities: Operate in a high volume, highly structured call center environment by responding to incoming calls and placing outbound calls. Coordinate patients, facilities, pertinent departments, and physicians/health care providers. Determine the type of appointment requested or needed, review schedules of various technicians/providers, and make appointments using appropriate guidelines. Assess urgency of calls by listening to the caller, following established guidelines, and transferring calls to the appropriate department for immediate resolution. Daily Shift/Schedule: Monday to Friday

8:30 AM - 5:00 PM PST

Important to Note: This is a contract role with a top healthcare provider, offering a great opportunity for long-term career growth. The employer offers competitive pay and excellent benefits for full-time employees. High likelihood of extensions and potential for permanent conversion based on performance. Required Skills and Experience: High School Diploma 2+ years experience in a call center or medical scheduling environment (customer/patient facing) Ability to type 40+ words per minute Nice to Have Skills and Experience: Experience with Electronic Health Record (EHR) systems, preferably Epic Seniority level Entry level Employment type Full-time Job function Administrative Industries Staffing and Recruiting Referrals can double your chances of interviewing at Insight Global. #J-18808-Ljbffr Insight Global