AV Scheduling Coordinator

$50k - $60k

Evolve Technologies

Dallas, TX

Job Description

Description

You Are:

A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.

You Have:

A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.

Your Location

2327 Beatrice Street, Dallas TX 75208

Your Schedule:

Full Time (40hrs/Wk)
Mon-Fri 7:30am to 4:30pm

Your Manager:

Jonathan, Ops Mgr

Evolve's Core Values:

Precision is the Standard
Protect The Experience
Own Everything
Build with Intention
Raise The Standard

Your Contribution to Evolve Technologies:

Client Facing:

Project Scheduling: Installation phases, service visits, walkthroughs, and project milestones
Primary Point of Contact: Phone, Email, Text, Ticketing System
Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
Satisfaction: Deliver a "WOW" experience, each and every time
SLA: Meet or exceed our response times and obligations

Internal Facing:

Interface With: Service Technicians, Project Managers, Accounting, Partners
Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability
Documentation: Update and Maintain accurate client records
Expedite: Efficiently move the issue through various departments

Preferred Qualifications:

Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience
Familiarity with project management, scheduling, or CRM software platforms
Experience working with high end clientele

Evolve Technologies' Contribution to You:

$50k to $60k/yr
Medical Insurance - 50% covered
Dental/Vision - 100% covered
15 days PTO
6 Paid Holidays
Short Term Disability/Group Term Life
Company Outings + Events
Employee Discounts

Apply

Vacancy posted 16 days ago

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