SCHEDULING COORDINATOR

Scheduling Coordinator

Medix Infusion is growing and we need to add a Scheduling Coordinator to our Patient Services Team! Join the Scheduling Team as a dedicated scheduler. Main contact for all interactions with care team members. Work as a team to ensure adherence to Company policies associated with record establishment, retention, maintenance and confidentiality. Ideal background as an Administrative Medical Assistant working in back office clinic or physician office is ideal for this role.

The Scheduling Coordinator is responsible for scheduling, rescheduling, and cancelling patient infusion appointments. The Scheduling Coordinator must communicate professionally to referral sources and patients. The Scheduling Coordinator will work closely with the Insurance, Intake, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

Work Experience Requirements

• A high school diploma or general education degree (GED) equivalent is required
• Minimum of three (3) years of healthcare industry experience required
• Minimum three (3) years of patient appointment scheduling, and/or experience in biologic/IVIG/Acute infusion appointment scheduling preferred
• Strong problem solving skills and the ability to make timely decisions
• Strong attention to detail
• Ability to deal with highly sensitive and confidential material, strong knowledge of HIPAA privacy guidelines and requirements
• Ability to recognize, evaluate and exercise good judgement in solving complex situations and advising in accordance with outlined processes and procedures
• Excellent verbal and written communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders

Duties and Responsibilities

• Schedules and reschedules patient appointments according to the physician order.
• Cancels appointments as directed and complete appropriate patient follow-up.
• Reviews patient medical records and orders prior to their upcoming appointment to ensure orders are valid, future appointments are scheduled, and overbooking of the schedule has not occurred.
• Update schedules as changes occur and follow up with any identified deficiencies in the scheduling process.
• Coordinates patient care with multi-disciplinary teams including pharmacy, insurance, and third-party entities.
• Communicates new patient appointments with referral sources.
• Completes follow-up tasks as assigned.
• Assures work is completed in a timely manner to prevent delays in patient care.
• Attends departmental meetings and in-services as requested.
• Assists with orientation and training of staff.
• Demonstrates courteous, compassionate, and professional behavior at all times.
• Proficient in computer skills regarding Outlook, Microsoft Teams, Word, and Excel.
• All other assigned duties.

REASONS TO WORK AT MEDIX INFUSION

• Excellent Culture as ranked by our own employees (NPS Score)
• We Put the Patient First Treating Others the Way We Want Ourselves or Our Family Treated
• We Do the Right Thing
• Team Matters We Always Assume Positive Intent
• Health Insurance (Company pays approx. 70% of medical coverage chosen)
• Dental/Vision Insurance (voluntary)
• Paid Time Off tiered plan based on tenure starting at 120 hours annually
• Paid holidays 7 days per year
• $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)
• Disability income protection plan (optional)
• 401 (k) savings plan and company match