IT Support Intern

IT Support Intern

As an IT Support Intern at Binance.US, you'll be embedded within our IT Operations team, reporting to the Director of Security Operations. You'll play a hands-on role supporting internal systems and end-user technology, contributing to operational excellence across the organization. This internship offers exposure to identity and access management, enterprise productivity platforms, endpoint management, and cross-functional collaboration with teams such as Security, Compliance, People, and Engineering.

Core Responsibilities:

• Troubleshoot operating systems and software applications across the organization.
• Respond to and resolve trouble tickets in a timely manner.
• Apply patches, updates, and security configurations to systems.
• Manage user accounts and permissions, primarily through Okta
• Configure and manage mobile devices using an MDM platform.

Specific Tool Expertise:

• Administer and maintain Okta for user lifecycle management, authentication, and authorization.
• Configure and customize Slack for team communication and integrate it with other tools.
• Manage resources and services within enterprise productivity suites such as Google.
• Jira Service Management for ticketing.

Preferred Skills/Experience:

• Working towards or recently completed a degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• Experience with MacOS and Chromebooks.
• Familiarity with Okta, Slack, and Google Workspace.
• Technical Skills: Understanding of operating systems, networking, enterprise productivity tools, and identity management.
• Problem-Solving: Ability to troubleshoot and resolve technical issues effectively.
• Communication: Excellent communication and collaboration skills to work with both technical and non-technical teams.
• Detail-Oriented: Proven ability to manage tasks meticulously and ensure accuracy.

Salary: The pay for this role is USD$30.00 per hour for all US remote locations. The actual base pay will vary, and is dependent upon many factors, such as transferable skill sets, work experience, business needs, and market demands. The base pay range is subject to change.

Our Mission: At Binance.US, our mission is to create a more inclusive financial system through Web3 technologies. As a U.S. regulated crypto platform, we're committed to earning trust through compliance and empowering people to do more with their money, bringing financial freedom within reach for all.

Our Values:

• Act with Integrity: We do what's right, even when no one is watching.
• Be Collaborative: We work together with respect and transparency to achieve shared goals.
• Customers First: We listen to, advocate for, and prioritize our users in every decision we make.
• Do the Work: We take ownership, follow through, and deliver results that move the mission forward.
• Embrace Change: We stay adaptable and curious, thriving in a fast moving industry.

Our Benefits:

• Time & Family: Unlimited PTO (for salaried FTE roles); 12 weeks fully paid Parental Bonding Leave.
• Well-Being: Mental wellness benefits; free 1:1 virtual visits with a licensed mental wellness professional; comprehensive competitive health benefits.
• Remote-First Culture: Fully remote, cameras-on culture with work-from-home equipment reimbursements available to new hires.
• Professional & Financial Growth: Annual professional development budget; free 1:1 virtual visits with a career coach; 401k plan with employer match.

BAM Management US Holdings Inc. and BAM Management Canada Holdings Inc. are Equal Opportunity Employers and comply with all applicable federal, state, and local fair employment practice laws. Our mission is to give our customers access to a broad array of digital assets, and we thrive because of the diverse and inclusive team that we are building. We do not discriminate against qualified employees, applicants, or any other covered persons because of race, color, religion, creed, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, veteran status, physical disability, mental disability, medical condition, military status, or any other applicable legally protected characteristic.