Customer Onboarding Manager

Precoro is an innovative AI‑powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings. What we’ve achieved in 10 years Gathered 100+ specialists on our team Launched 10 large‑scale integrations (including Amazon, Slack, and Google) Built a culture that thrives on trust, teamwork, and innovation As we scale, we’re looking for a Customer Onboarding Manager to lead the first 90 days of the customer journey— a high‑impact role for someone who is customer‑obsessed, loves connecting people and processes, and thrives in fast‑paced, collaborative environments. Why you’ll love working at Precoro Trust‑based management: Non‑micromanagement— your ideas and initiatives are always encouraged. Supportive team culture: You’re not alone; our team is open, honest, and always ready to help. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more. Flexible hours: We care about results, not how long you sit at your desk. 26 days off annually (15 vacation days + 11 public holidays) Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Pet‑friendly offices in Kyiv: Bring your furry friend with you. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that help bring victory closer. What You Bring Must‑Haves Advanced English proficiency. Understanding of project management, training, and presentation. Strong communication skills and ability to explain complex concepts simply. Proven ability to build trust and foster collaboration with teams and clients. Analytical skills to research, structure, and present information effectively. Hands‑on experience with Excel or Google Sheets to work with metrics and data. Problem‑solving mindset and curiosity to learn and grow. Nice‑to‑Haves Experience working with clients from the UK, US, or Europe. Understanding of business processes (finance, procurement). Education in economics, finance, management, or related fields. Familiarity with SaaS or ERP Systems. What You’ll Be Doing Manage Client Relationships Guide accounts from point of sale to full product adoption. Conduct discovery sessions to identify goals, expectations, and challenges. Build trust and maintain open communication with stakeholders. Lead Client Onboarding Projects Create tailored onboarding workflows and ensure timely go‑lives. Coordinate tasks, timelines, and deliverables with internal teams and clients. Assist with initial setup and post‑implementation changes. Deliver product training via webinars, workshops, or one‑on‑one sessions. Develop user‑friendly materials: guides, FAQs, videos, and more. Enable clients to leverage key platform features independently. Collaborate and Innovate Partner with Sales, QA, and Customer Success teams for seamless transitions. Translate customer feedback into actionable product improvements. Monitor data and metrics to refine processes and deliver superior experiences. What Success Looks Like In 3 months Deeply understand Precoro’s platform, onboarding workflows, and client needs. Build strong relationships with internal teams. Begin managing at least 3 onboarding projects independently. In 6 months Successfully complete at least 9 onboarding projects. Understand business processes, identify gaps, and propose workable solutions or workarounds. Create new enablement resources to enhance client success (e.g., guides, videos). What to Expect Intro‑call with our recruiter (45 minutes) Interview with the hiring manager (60 minutes) Test day The trial period will last 3 months, after that you’ll get lots of congratulations! Join the Precoro team and let’s create innovation together. We truly appreciate every application, but will reach out only to candidates whose profiles align with the role. #J-18808-Ljbffr