Member Service Associate

Job Description

Job Description

Salary: $18 - $20 Hourly

Since we are looking for skilled workers our Hiring Bonus is commensurate. After successfully attaining the first six-months of employment a $1,100 bonus will be awarded to the employee. Upon successfully attaining one year of employment a $1,100 bonus will be awarded to the employee. (Note: Restrictions do apply, please ask for further details)

Our Member Service Representatives are the primary contact for members, handling daily financial transactions, resolving account issues, and promoting the Credit Union's products and services. Primary duties and responsibilities include:

• Financial Transaction: Process deposits, withdrawals, loan payments, fund transfers, and cash advances
• Member Support: Respond to member inquiries and resolve problems related to their accounts in person or online
• Account Management: Open new accounts, close existing accounts, process debit card requests, update account information, such as a change of address
• Product and Service Promotion: Educate members on the features and benefits of the Credit Union's offerings, such a loans, credit cards, share certificates, and online banking
• Balancing: Accurately balance a cash drawer and verify daily transactions to ensure the cash total is correct
• Security and Compliance: Follow strict security and confidentiality protocols, including identity verification and compliance with credit union regulations