Service Supervisor - Heavy Equipment (Shop)

Overview Lead the Team. Drive Performance. Deliver Results. Location: Londonderry, NH Pay Rate: $75,000.00 - $90,000.00/year based on location, education and experience. If you’re ready to lead a team and make an impact on performance, people, and customer satisfaction—this is your opportunity. At Milton CAT, Service Supervisors play a critical role in driving shop operations—supporting technicians, ensuring quality work, and delivering results for our customers. This is a hands‑on leadership role where you’ll manage people, processes, and performance in a fast‑paced, professional shop environment. What Makes This Opportunity Different: Lead a Skilled Technical Team Manage and support a team of technicians Coach, develop, and grow talent Build a strong, team‑first culture Drive Shop Performance Oversee workflow, productivity, and quality Ensure jobs are completed efficiently and correctly Balance customer needs with operational priorities Stay Close to the Work Work alongside technicians and service teams Provide guidance on diagnostics, repairs, and best practices Be actively involved in day‑to‑day operations Work with Industry‑Leading Equipment Caterpillar—the gold standard in heavy equipment A modern, well‑equipped shop environment Support from experienced parts, service, and leadership teams A Career You Can Build On Privately held, stable, and growing since 1960 Long‑tenured employees and strong leadership support Opportunities for advancement within service leadership Responsibilities What You’ll Do As a Service Supervisor, you’ll lead shop operations and ensure safe, high‑quality, and efficient service delivery: Supervise and support a team of service technicians Assign and monitor work to ensure productivity and quality goals are met Coach and develop technicians through training, feedback, and performance management Ensure adherence to safety policies and procedures Coordinate workflow with service advisors, parts, and management Monitor job progress, timelines, and customer expectations Support troubleshooting and technical guidance when needed Maintain accurate service documentation and reporting Address customer concerns and ensure a high level of satisfaction Promote a positive, professional, and team‑oriented work environment Qualifications What You Bring Experience in heavy equipment service, preferably in a shop environment Prior leadership, supervisory, or lead technician experience Strong technical knowledge of engines, hydraulics, and machine systems Proven ability to manage and develop people Strong organizational and problem‑solving skills Ability to balance multiple priorities in a fast‑paced environment Excellent communication and leadership skills Proficiency with computer systems and service software What You Get Competitive Compensation Competitive salary based on experience Performance‑based opportunities Comprehensive Benefits Medical, dental, and vision insurance Paid time off + paid holidays 401(k) with competitive retirement options Life & disability insurance Career Growth & Leadership Development Opportunities to grow within service and operations leadership Ongoing training and development Exposure to broader business operations Additional Perks Employee referral bonuses Safety and wellness programs Stable, growing organization Who Thrives Here Leaders who enjoy developing people and building strong teams Technicians ready to step into leadership roles Problem‑solvers who can balance people, process, and performance Individuals who take pride in delivering high‑quality work Professionals looking for a long‑term leadership career About Milton CAT Milton CAT is the exclusive Caterpillar dealer across the Northeast, supporting construction, power generation, and industrial customers. We combine the strength of a global brand with a culture built on teamwork, performance, and long‑term careers. Ready to Lead a Team That Gets the Job Done Right? This job description is not intended to be all‑inclusive. Your supervisor may request and assign you similar duties. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. #J-18808-Ljbffr Milton CAT