Service Manager

Job Description

Service Manager - Electrical & Field Service Operations

Location: Stockton, CA
Salary: $100,000 - $135,000 annually
Schedule: Monday-Friday, primarily 7:30 AM - 4:30 PM, with flexibility based on operational and customer needs
Travel: Regular travel to customer sites, including overnight trips. Occasional evening and weekend work may be required.

Position Overview

Motive Workforce is seeking an experienced Service Manager for a confidential client in the electrical service and industrial power industry.

This position is responsible for overseeing field service technicians, coordinating service operations, maintaining strong customer relationships, and ensuring the safe, efficient, and timely completion of service projects.

The ideal candidate brings a strong background in electrical systems, field service operations, and team leadership, along with experience managing multiple crews, coordinating schedules, and maintaining high standards for safety, quality, and customer satisfaction.

This is a hands-on leadership opportunity for someone who can effectively manage both the operational and administrative responsibilities of a regional service department.

Job Requirements

Key Responsibilities

Service Operations & Team Leadership

• Oversee daily operations of the service department, including supervision of field service technicians and multiple service crews.
• Coordinate and schedule maintenance, equipment replacements, service calls, and customer work orders.
• Manage technician workloads, staffing levels, and scheduling to meet customer demands while controlling overtime and operational expenses.
• Lead employee hiring, onboarding, training, performance evaluations, and professional development.
• Conduct team meetings, safety discussions, and technical training sessions.
• Monitor field performance through jobsite visits, service quality inspections, and reviews of completed work.

Customer Relations & Business Operations

• Serve as a primary point of contact for customers, ensuring responsive communication and high-quality service.
• Maintain existing customer relationships while identifying opportunities to support business growth.
• Address service concerns, coordinate resolutions, and ensure customer expectations are met.
• Oversee service documentation, work order completion, timely billing, and administrative reporting.
• Collaborate with internal engineering, quality, training, and safety teams to maintain operational standards.

Safety, Quality & Compliance

• Ensure technicians follow established safety procedures, quality standards, and applicable industry regulations.
• Conduct field audits and review service documentation to verify compliance and workmanship.
• Promote a strong safety culture through ongoing training, communication, and accountability.
• Ensure service vehicles, tools, and testing equipment are properly maintained and meet safety requirements.
• Identify opportunities to improve service processes, operational efficiency, and overall quality.

Inventory & Resource Management

• Oversee warehouse inventory, consumables, tools, and testing equipment.
• Coordinate purchasing and replenishment of materials required for service operations.
• Maintain safe and organized warehouse and equipment storage areas.
• Monitor departmental expenses, resource utilization, and technician productivity.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience managing multiple field service crews simultaneously .
• Experience supervising technicians in electrical, industrial service, maintenance, or related technical environments.
• Strong understanding of electrical systems, troubleshooting practices, and field service operations.
• Ability to read and interpret electrical drawings, schematics, and technical manuals.
• Familiarity with applicable electrical codes, safety regulations, and industry standards.
• Experience coordinating service schedules, managing customer relationships, and overseeing operational performance.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications and service management or customer software.
• Valid driver's license and an acceptable driving record.
• Ability to travel regularly, including overnight trips.

Preferred Qualifications

• Experience working with industrial batteries, lead-acid battery systems, DC power systems, or related electrical equipment.
• Knowledge of electrical and life safety codes, NFPA standards, and applicable building codes.
• Familiarity with telecommunications or industrial power industry standards.
• Experience managing service department budgets, inventory, equipment, and fleet operations.
• Background in electrical service, telecommunications infrastructure, critical power, or industrial maintenance.

Work Environment & Physical Requirements

• Work is performed in a combination of office, warehouse, and customer-site environments.
• Travel to industrial facilities, remote locations, and outdoor worksites may be required.
• Ability to lift up to 50 lbs. independently and assist with heavier equipment when necessary.
• Ability to bend, kneel, crouch, climb ladders, and work in confined or elevated areas as required.
• Ability to use hand tools, power tools, and electrical testing equipment.
• Must be able to use required personal protective equipment (PPE) and follow applicable safety procedures.
• Must possess or obtain a DOT Medical Qualification Card as required for assigned duties.
• Must meet applicable customer-site access, safety, and screening requirements.

Compensation

$100,000 - $135,000 annually , depending on experience and qualifications.

This position offers the opportunity to lead field service operations, develop technical teams, strengthen customer relationships, and contribute to the continued growth of an established organization.

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