Customer Service

Job Description

Job Description

KFC Team Member – Customer Service

Serve Great Food. Build a Great Future. Have Fun Doing It.

At KFC, we don’t just cook up world-famous chicken—we build careers, friendships, and futures. As a Customer Service Team Member , you’re at the heart of our brand, delivering fast, fresh, and friendly service to every guest while working in a fun, team-first environment.

Whether you’re working the front counter, preparing food in the kitchen, or helping customers at the drive-thru, you’ll gain valuable experience and develop skills that’ll serve you for life. And we’re here to help you grow into leadership , continue your education , and unlock long-term success.

What You'll Do

As a KFC Team Member, your day is never boring. You’ll be trusted with responsibilities that make a real difference—from guest satisfaction to food quality.

Your responsibilities may include:

• Greeting guests with energy, friendliness, and a can-do attitude
• Taking and processing orders with accuracy and speed
• Handling cash, making change, and operating the register
• Preparing KFC’s iconic menu items fresh to order and with care
• Keeping food areas clean, organized, and safe
• Monitoring equipment and reporting any issues promptly
• Re-stocking inventory and unloading deliveries
• Following food safety and sanitation standards
• Working with your team to meet shift goals and ensure every guest leaves happy

Who We’re Looking For

We’re not just hiring workers—we’re building a team of motivated, respectful, and growth-oriented individuals who want to make an impact and have a little fun doing it.

You’ll be a great fit if you:

• Are at least 16 years old
• Have reliable transportation to and from work
• Enjoy working with people and love making customers smile
• Are a team player who brings positivity, energy, and accountability
• Are willing to learn and open to feedback
• Can lift up to 50 lbs and stay on your feet during a fast-paced shift
• Are comfortable operating a register and handling basic math
• Are dependable, punctual, and take pride in your work
• Can follow instructions and complete required training certifications

What’s in It for You?

We believe in rewarding hard work and supporting your goals—on the job and beyond.

Here’s what we offer:

• Competitive pay
• Free meal every shift
• Flexible schedules —day, night & weekend shifts available
• Tuition reimbursement & scholarships
• Paid Time Off (PTO)
• Perks & discounts on phones, vehicles, gyms, and more
• Career growth & promotion opportunities
• KFC Foundation Programs , including:
• FREE college tuition through Western Governors University (WGU)
• $1-for-$1 Savings Match Program
• Hardship Assistance for emergencies
• Employee assistance & support programs

Ready to Start Your Journey?

Whether you're looking for your first job, a flexible side hustle, or a launching pad into a career in leadership, KFC is a place to grow, connect, and thrive .

Apply now and join a team that’s all about flavor, family, and your future.