Front Desk/ Clinic Coordinator

Job Description

Job Description

About The PRO2COL

The PRO2COL is Nashville's premier longevity, recovery, and human performance destination, a 10,000 sq. ft. facility integrating modern medicine, advanced technology, and concierge-level hospitality under one roof. We are a category-defining wellness system specializing in multi-modal care: from medical aesthetics and surgical recovery protocols to HBOT, HOCATT, IV therapy, red light therapy, PEMF, functional health, and energy optimization. Our clientele includes professional athletes, high-net-worth individuals, and anyone committed to optimizing how they fuel, recover, and perform.

Job Overview

The Front Desk/ Clinic Coordinator is the operational heartbeat of The PRO2COL, part concierge, part brand ambassador, part revenue driver. As the first and last point of contact for every client, this individual sets the tone for a luxury wellness experience rooted in education, precision, and care. This is not a traditional front desk role. The right candidate will be deeply knowledgeable about our full suite of services, confident in guiding purchasing decisions, and capable of operating as a direct extension of ownership and management, proactively identifying what needs attention before being asked.

Key Responsibilities:

• Greet clients with enthusiasm and professionalism, ensuring a five-star experience from arrival to departure
• Sales— Memberships and enhancing client experience.
• Provide expert-level information on all services, memberships, products, and treatment protocols
• Confidently guide clients through appointment scheduling, service preparation, and post-treatment care
• Handle all calls, emails, and inquiries with efficiency, warmth, and accuracy
• Maintain an organized, serene, and immaculate front-of-house environment
• Process payments, manage booking software, and maintain accurate client records
• Support service providers by anticipating client needs and ensuring seamless communication between front and back of house
• Promote wellness memberships, events, and product offerings with genuine enthusiasm and knowledge
• Inventory and ordering

Qualifications:

• Self Starter
• Assertive
• Task Completion- With Follow Through
• 2+ years experience in a high-end spa, medical aesthetic, wellness, or hospitality setting
• Deep understanding of wellness modalities (IV therapy, skincare, body treatments, biohacking technology, etc.) or eagerness to learn quickly
• Exceptional organization and communication skills—both written and verbal
• Naturally warm, polished, and professional demeanor
• Comfortable in a fast-paced, client-focused environment
• Tech-savvy and confident navigating booking and POS systems
• Passionate about helping others feel their best
• Self Started

Why Join Us:
You’ll be part of a purpose-driven, forward-thinking team committed to elevating health and vitality. We foster a collaborative culture where your voice matters, and your passion for wellness has a direct impact on every client’s journey.

 

\nCompany Description

The PRO2COL will have an endless amount of wellness treatments and optimization modalities, all available to our team.

Company Description

The PRO2COL will have an endless amount of wellness treatments and optimization modalities, all available to our team.