Assistant Front Office Manager

Assistant Front Office ManagerRecognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.We are seeking an experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services.We are looking for a natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. Communicates with authenticity, reflecting our culture of support, inclusion, and service in all written and verbal exchanges. Proactive in resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure. A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment. Veterans and military spouses encouraged to apply.Your responsibilities will include managing daily operations of the Front Office Team, leading and delivering exceptional guest experience, leading and supervising the guest services team to ensure high performance, morale, and compliance with service standards. Managing payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments. Monitoring, communicating, and responding to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction. Overseeing room allocations based on guest preferences and coordinating with housekeeping. Implementing training programs while mentoring staff to foster professional growth. Serving as the primary contact for internal and external inquiries. Conducting audits and maintaining accurate financial records, ensuring timely payment processing and analyzing financial performance. Preparing performance reports for management on operational effectiveness and guest feedback. Collaborating on initiatives to promote hotel services and enhance operational efficiency. Handling emergencies with professionalism while ensuring the safety and security of guests and staff. Performing additional duties as assigned.Your qualifications include a Bachelor's Degree or relevant work experience required, minimum of two years guest service experience in hotel hospitality preferred, minimum one-year guest service leadership role preferred, experience with previous Property Management System, preferred Opera System, knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred. Ability to stand for long periods of time required. Ability to work weekends, evenings, holidays as necessary/required.You'll supervise the Front Desk Team and Guest Services Team.