FRONT OFFICE MANAGER

Front Office Manager

Nashville, TN 37203

Salary Range $55,000.00 - $60,000.00 Salary/year Position Type Full Time Job Shift Any

Overview

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.

Description

The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

What You Will Be Doing • Lead daily front office operations, including staff supervision and scheduling • Train, coach, and develop front desk and guest service team members • Oversee check ins, check outs, reservations, and billing accuracy • Resolve escalated guest concerns and service issues professionally • Ensure compliance with hotel policies, brand standards, and procedures • Monitor financial processes such as cash handling and end of day reporting • Communicate effectively with housekeeping, engineering, and leadership • Support hiring, performance reviews, and team development • Maintain a welcoming, efficient, and service focused front office environment

Qualifications

What Makes You You • Previous hotel front office leadership experience required • Strong communication, leadership, and problem solving skills • Organized, dependable, and detail oriented • Comfortable using hotel systems, reporting tools, and front office processes • Able to multitask and maintain professionalism under pressure • Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.