Technical Support Representative

Job Purpose This position organizes and leads cross-functional projects related to aircraft in operations. Key Accountabilities Drive resolution of Technical, Reliability, or Delivery issues through cross‑functional engagement stakeholders and external dealer and customer coordination. Manage product enhancement to ensure technical, cost, schedule, and deliverable requirements are achieved. Serve as the Project/Technical specialist for Customer Service projects/issues. Provide Project Management support for internal development programs. Manage dealer and customer role in regards to logistics and communications for product enhancements. Perform business case analyses required to facilitate program investment decisions. Facilitate development of request for proposal packages and associated documentation. Qualifications, Experience, And Skills Associates degree in Aviation related field strongly preferred. High School diploma or equivalent required. 5-10 years combined experience in any of the following areas: design, manufacturing, operations engineering, quality assurance, supplier development engineering, supply chain and/or project management. Project Management Certification preferred. Multi‑lingual preferred. Working Conditions Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. #J-18808-Ljbffr