Technical Support Representative

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!


Job Purpose

This position provides aircraft technical assistance and guidance to Honda Aircraft customers and service facilities.

Key Accountabilities

• Serves as technical support subject matter expert.
• Works directly with Honda Aircraft customers and service facilities regarding technical support.
• Maintains the customer database for accurate tracking of all field issues identified and resolved.
• Maintains the reporting database to ensure all requirements are met in accordance with Title 14 Code of Federal Regulation Part 21.3.
• Coordinates instructions for Continued Airworthiness updates based on customer feedback.

Qualifications, Experience, and Skills

• Associate's degree in aviation related field strongly preferred.
• High School diploma or equivalent required.
• Airframe & Powerplant license is strongly preferred
• 10+ years' experience in the aviation/aerospace industry.
• Experience with Federal Aircraft Regulation Part 145 repair station requirements.
• Technical knowledge in repair inspection methods and repair development in both composite and metal structures.
• Understanding of operations under Federal Aircraft Regulation Parts 91 and 135.
• Familiarity with European Union Aviation Safety Agency and Civil Aviation Authority requirements.
• Ability to read and understand technical documents. (engineering drawings, wire diagrams, logic trees, Instructions for Continued Airworthiness, Engineering reports)
• Technical knowledge in aircraft electrical and avionic systems
• Technical knowledge in aircraft mechanical systems

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to work in a fast-paced environment
• Some travel may be required

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.