Technical Support Engineer
My3Tech Inc
Responsibilities:
- Provide advanced technical assistance to internal teams and external service partners to resolve complex product-related issues and workshop tool concerns.
- Conduct field visits to support markets and customers experiencing technical challenges.
- Perform root cause analysis on product quality issues, define containment actions when needed, and monitor the effectiveness of implemented solutions.
- Utilize data acquisition systems and analytical tools to diagnose and resolve vehicle performance issues.
- Apply expert-level knowledge in powertrain, chassis, and electrical/electronic systems.
- Leverage deep understanding of diagnostic procedures, repair strategies, and service practices.
- Lead large-scale technical support initiatives or end-to-end processes with minimal oversight.
- Mentor and guide junior engineers, reviewing and delegating tasks as needed.
- Tackle complex and often ambiguous technical problems requiring innovative solutions.
- 5+ years of relevant experience in technical support or engineering roles within the heavy-duty vehicle industry.
- Proven expertise in data acquisition and analysis for vehicle diagnostics.
- Strong background in Class 8 truck systems, including design, development, and service operations.
- Experience managing technical projects and mentoring less experienced professionals.
Required Skills : Basic Qualification : Additional Skills :
Background Check : Yes
Drug Screen : Yes
Notes :
Selling points for candidate :
Project Verification Info :The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management. Client Letter: Will Not Provide
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :
Master Job Title :
Branch Code :
Vacancy posted 5 days ago
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