Technical Support Engineer - Dealerships
Groupe SEGULA Technologies SA
We are seeking a Lead Technical Support Engineer to provide specialized technical assistance to dealers and key stakeholders, facilitating the resolution of complex product issues and workshop tooling challenges. As a Lead Engineer, you will serve as a subject matter expert in product diagnostics, root cause analysis, and field support—ensuring high product quality and maximum uptime for our customers. Key Responsibilities Technical Problem Solving: Provide advanced technical support for complex issues reported across regional markets. Field Support & Visits: Travel to customer sites and regional markets as needed to perform hands‑on technical troubleshooting and direct support. Root Cause & Containment: Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long‑term solution effectiveness. Data Diagnostics: Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues. Training & Mentorship: Provide technical guidance and on‑site training for customer support and service personnel. #J-18808-Ljbffr Groupe SEGULA Technologies SA
Vacancy posted 10 hours ago
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