IT Business Process Analyst

Overview KBR is seeking an IT Business Process Analyst to join the Corporate Enterprise Systems Team (EST). This role analyzes, supports, and optimizes business processes and enterprise applications, with a primary focus on the Costpoint Content Management Interface (CMI) and end user accessibility support (remote access, mobile app, etc.). The analyst serves as a liaison between business stakeholders and technical teams, gathering and documenting requirements and driving continuous improvement in systems and processes. Responsibilities Analyze, document, and improve business processes related to enterprise applications and the CMI and remote access environment. Gather, analyze, and document business, functional, and system requirements from stakeholders. Serve as a primary technical support contact and ticket queue manager for the EST - Technical team. Identify process improvement opportunities with stakeholders and recommend technology-driven solutions. Support the implementation, enhancement, and maintenance of enterprise applications and related business processes. Coordinate and participate in system testing, user acceptance testing (UAT), and validation of business requirements. Investigate, troubleshoot, and help resolve application and process-related issues. Perform root cause analysis and support corrective actions for recurring system or operational problems. Partner with developers, infrastructure teams, and support teams to implement system enhancements and process changes. Create and maintain business requirements documents, process flows, user guides, and other supporting documentation. Assist with application upgrades, releases, and change management activities. Monitor system performance and user feedback to identify opportunities for optimization. Ensure solutions comply with organizational standards, policies, and procedures. Provide support to business users through training, knowledge transfer, and operational assistance. Participate in projects and initiatives impacting enterprise systems and business operations. Qualifications BA/BS or working towards a degree in business, computer science, or related field, or equivalent experience. 2+ years of experience as a Business Analyst, Business Process Analyst, Systems Analyst, or similar role supporting enterprise applications. Experience gathering, documenting, and translating business requirements into technical solutions. Strong understanding of business process analysis, workflow documentation, and process improvement methodologies. Experience supporting enterprise systems in a cross-functional corporate environment. Knowledge of software development lifecycle (SDLC), change management, and testing methodologies. Experience facilitating discussions between business stakeholders and technical teams. Strong analytical, problem-solving, organizational, and communication skills. Ability to manage multiple priorities and projects in a fast-paced environment. #J-18808-Ljbffr