Guest Service Representative (Front Desk Agent)

Guest Service RepresentativeNo matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.Benefits Offered:Incentives $Employee Referral Program $Paid Time OffPaid Vacation (Full-Time)Merit Increase $401k with Employer Contribution (Full-Time)Medical, Dental, Vision (Full-Time)Life Insurance (Full-Time)Long-term/Short-term Disability (Full-Time)Accident (Full-Time)Critical Illness (Full-Time)Cross-training OpportunitiesHotel Room DiscountsSchedule:Flexible Shifts Available-Morning/Evening/Night-Weekends-Full-Time/Part-TimeOur Guest Service Representatives makes a difference by:A warm, people-oriented demeanorA team-first attitudeA gift for paying attention to the smallest detailsAs Guest Services Representative, you will:Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identityRespond to and resolve guest requestsSecure payments, verifying and adjusting billing as neededProvide guests with room and hotel information, directions, amenities, and local interestsRun daily reports, reviewing to see what needs to be communicated to the next shift’s staffComplete cashier and closing reports, counting the bank at the end of each shift securelyAccept and record wake-up calls, delivering to the right departmentMaintain confidentiality of all guests, proprietary informationCommunicate any emergency, lost item, or theft to proper staff and/or authoritiesReport maintenance problems, accidents, and safety hazardsKeep contingency lists in case of emergency and communicate and necessary messagesProtect company assetsComply with all quality assurance expectationsTo be a successful Guest Service Representative, you need:A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.Be genuinely caring and compassionate and visibly demonstrate desire to understand others.Create confidence and trust, while communicating the right message at the right time.Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.Be direct yet tactful and considerate of the audience.Speak with others using clear and professional language, and answer telephones using appropriate etiquette.Maintain awareness of undesirable persons on premises.Clean professional appearance.Perform other reasonable job duties as requested by Supervisors.Minimum Requirements:The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.If you are an individual with a disability and need assistance completing the online application, please call View phone number on click.appcast.io. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to View email address on click.appcast.io “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job. Spark by Hilton Fishers