Bicycle Technician/Service Writer

Job Description

Job Description

About This Role

We are seeking an experienced Bike Technician to join our team.

The ideal candidate will have a passion for cycling, a strong understanding of bicycle mechanics and parts, and a proactive problem-solving attitude.

This role offers the opportunity to work in a fast-paced, dynamic environment, providing excellent customer service and ensuring that every bike that leaves our shop is in top condition.

As a Bike Technician, you will be responsible for assembling and preparing bikes for sale, performing a variety of service functions, and providing exceptional customer service.

You will be a dependable and adaptable team player, with a strong attention to detail and a positive attitude.

We are open to candidates of all ages and experience levels, and we encourage riders and enthusiasts to apply.

What You'll Do

Duties will include:

• Assembling and preparing bikes for sale, ensuring they meet our high standards.
• Performing a variety of service functions on new and used bikes, including repairs, maintenance, and customization.
• Providing exceptional customer service, responding to customer inquiries, and resolving any issues that may arise.

Requirements

Requirements include:

• Minimum 2 years experience preferred working as a technician/mechanic in a bike shop.
• Previous bike assembly experience or equivalent preferred.
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service.
• Strong attention to detail.
• Ability to maintain open and positive relations with employees and customers.
• Interest in developing own skills and knowledge.
• Availability to work a flexible schedule based on business needs, including evenings and weekends.
• Ability to periodically lift 40 pounds.

Nice To Haves

Preferred candidates will have knowledge and experience in the following systems and tools:

• Adjustable hand wrenches
• Bench mount stands and wall mount stands
• Bike cable cutters
• Box end spanners
• Cable cutters and cable stretchers
• Cassette lock ring tools
• Chain checkers and chain cleaner brushes
• Chainring nut wrenches and compact scissors
• Component cleaning brushes and cone wrench sets
• Crank bolt wrenches and crank pullers
• Crown race setters and derailleur hanger alignment gauges
• Desktop computers and floor pumps
• Folding hex wrench sets and frame taps
• Handlebar holders and hex tools
• Inventory management software and LightSpeed Cloud
• Linkage clamps and minipumps
• Multipurpose hammers and needle nose pliers
• Offset brake wrenches and open end wrench sets
• P-handled hex wrenches and pedal Powered Software Bicycle Repair Man
• Pedal wrenches and personal computers
• Phillips head screwdrivers and point of sale terminals
• Portable repair stands and precision spoke wrenches
• Repair Traq and RepairTRAX
• Screw type chain tools and shop repair stands
• Side cutter pliers and spoke gauges
• Sprocket removers and straight blade screwdrivers
• Threadless nut setters and three-way hex wrenches
• Tire levers and web browser software
• Wheel truing stands

Benefits

• A competitive benefits package including store discount and flexible scheduling is available to all associates.