Collections Associate

Collections Associate

Porter Pipe & Supply is seeking a Collections Associate to join our finance team. The Collections Associate will play a vital role in managing the collections process and ensuring timely payments. This position offers an exciting opportunity for a dedicated and detail-oriented professional. Responsibilities include communicating with clients regarding outstanding balances and proactively resolving issues. Exceptional organizational skills, outstanding communication abilities, and a proactive approach to problem-solving are highly valued. The Collections Associate is committed to providing excellent customer service to both internal and external customers while maintaining strict confidentiality with all team members and serving as an ambassador of our culture.

Essential Functions:

• Monitor accounts for overdue payments and initiate timely follow-up actions.
• Contact clients via phone, email, or mail to remind them of outstanding invoices.
• Document all communication and collection activities in the system.
• Process incoming payments and accurately update accounts.
• Assist in opening and maintaining customer accounts.
• Set up and maintain payment plans for clients as needed.
• Build and maintain positive relationships with clients to facilitate collections.
• Address client inquiries and resolve any issues related to billing or payment.
• Prepare and maintain reports on collections status, aged receivables, and payment trends.
• Review the credit hold screen.
• Provide insights to management on potential collection challenges.
• Work closely with the finance and accounting teams to ensure accurate record-keeping.
• Collaborate with other departments to resolve disputes and enhance customer satisfaction.
• Stay informed about industry best practices and recommend improvements to the collections process.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Strong organizational skills and attention to details
• Proficiency in Microsoft Office Suite, with an emphasis on Excel
• Strong communication and negotiation skills.
• Ability to prioritize multiple responsibilities and manage time effectively.
• Comfortable working both independently and collaboratively within a team.
• Solid mathematical aptitude.
• Excellent written communication skills

Required Experience and Education:

• High school diploma required
• Associate degree in finance or related field preferred.
• Previous experience in collections, accounts receivable, or related role.

Physical Demands:

• Must be able to lift, carry, push and/or pull 15 lbs
• Requires visual, hearing, and speech acuity.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.