On-Site Service Engineer (3rd Shift)

On-Site Service Engineer (3rd Shift)

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.

Labcorp is seeking an On-Site Service Engineer to join our team in Tampa, FL.

Location: Tampa, FL (On-Site)

Schedule: This is a full time position assigned to a third shift schedule. Standard hours are Monday through Friday, 12:00 a.m. to 8:30 a.m. Business needs may occasionally require weekend, after-hours, or emergency support.

Travel: Approximately 25% domestic travel required

Job Responsibilities

• Execute Factory Acceptance Testing (FAT) of laboratory automation equipment at Protedyne's manufacturing facility in Windsor, CT.
• Install laboratory automation instruments at customer locations and perform Site Acceptance Testing (SAT).
• Perform preventive maintenance on laboratory automation equipment according to established schedules.
• Conduct equipment qualification and validation testing.
• Troubleshoot, diagnose, and repair automation instruments and systems.
• Provide emergency service support and repairs as requested by customers.
• Maintain assigned inventory and ensure inventory accuracy.
• Document and communicate customer feedback, service issues, and resolutions to the Customer Care Manager.
• Deliver customer support in laboratory and production environments.
• Complete service-related documentation, including time reports, expense reports, inventory reports, equipment checklists, and field service reports.
• Provide operator training on system operation and maintenance as needed.
• Support field upgrades, enhancements, and equipment improvements.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma with 7 or more years of experience supporting automation systems, instrumentation, or field service operations; or Associate degree in Engineering Technology, Electronics, Mechanical Technology, or Biomedical Equipment Technology with 3 or more years of experience supporting automation systems, instrumentation, or field service operations; or Bachelor's degree in Engineering, Engineering Technology, Electronics, Mechanical Engineering, or Biomedical Engineering with 1 or more years of experience supporting automation systems, instrumentation, or field service operations
• 3 or more years of field service experience supporting complex automation systems.
• 3 or more years of experience troubleshooting electrical, pneumatic, and mechanical systems.
• 1 or more years of experience using diagnostic and testing equipment including digital voltmeters (DVMs), oscilloscopes, micrometers, or similar instrumentation.
• 1 or more years of experience with Microsoft Office applications including Excel, Word, and Outlook.
• 1 or more years of experience performing equipment installation, repair, preventive maintenance, qualification, or validation activities.
• Ability to lift and carry 50 pounds or more on a regular basis.

Preferred Qualifications

• 1 or more years of field service experience supporting medical, laboratory, diagnostic, or healthcare automation systems.
• 1 or more years of experience performing Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), equipment qualification, or validation activities.
• 1 or more years of experience providing customer training on technical equipment or instrumentation.
• 1 or more years of experience supporting laboratory automation, robotic systems, or automated instrumentation platforms.

Additional Job Standards

Technical Skills

• Working knowledge of troubleshooting and root-cause analysis methodologies.
• Ability to diagnose issues remotely based on customer-reported symptoms.
• Ability to triage service requests and develop solutions that minimize operational downtime.
• Ability to instruct customers on equipment operation and maintenance procedures.

Customer Service & Communication

• Strong customer relationship and customer satisfaction skills.
• Strong interpersonal and communication skills.
• Ability to communicate technical information effectively to customers and internal stakeholders.

Problem Solving & Decision Making

• Strong analytical and problem-solving capabilities.
• Ability to make sound technical decisions in field service environments.
• Ability to work independently with minimal supervision.

Professionalism

• Ability to maintain a professional demeanor in demanding customer environments.
• Commitment to continuous learning and technical skill development.

About the Role

The On-Site Service Engineer is responsible for providing installation, preventive maintenance, troubleshooting, repair, qualification, validation, and customer support services for complex laboratory automation systems. This role serves as a key customer-facing technical resource, ensuring equipment performance, reliability, and operational continuity while supporting customers through service, training, and technical expertise. The position requires independent judgment, strong technical troubleshooting skills, and a commitment to delivering exceptional customer support in a fast-paced environment.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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