DIRECTOR OF TRAINING - HYBRID

Job Description

Job Description

The candidate must reside within Bexar county or close proximity.

PRIMARY FUNCTION/RESPONSIBILTY

The Director of Training provides enterprise-wide leadership for the Training Department and directs training and professional development services across SJRC Texas programs and departments. The position ensures consistent, accessible, and effective learning opportunities for new and current employees throughout the organization, while supporting organizational learning initiatives and training partnerships that extend to community members and external partners. The Director of Training hires, supervises, and develops Training Department staff and oversees the development and administration of annual and monthly training calendars. The role ensures that training strategies, curricula, delivery, and records align with organizational priorities and comply with SJRC Texas policies, Texas Department of Family and Protective Services (DFPS) minimum standards, applicable federal and grant requirements, and Council on Accreditation (COA) standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and implements an organization-wide learning and development strategy aligned with SJRC Texas’s mission, strategic priorities, program needs, workforce competencies, regulatory requirements, organizational growth, and future skill needs.
• Ensures all training complies with SJRC Texas policies, DFPS standards, applicable federal and grant requirements, and COA standards.
• Partners with Human Resources, Quality, Compliance, Operations, program leaders, subject-matter experts, and executive leadership to identify training needs, address competency gaps, and develop learning solutions aligned with organizational priorities and program and workforce needs, including participating in program unit meetings and other workforce-planning forums as appropriate.
• Oversees systems and processes that ensure employees complete all required organizational, regulatory, contractual, licensing, and safety training within established timeframes.
• Leads the annual review, approval, and modernization of required training curricula, instructional methods, learning technologies, and materials, including the appropriate use of emerging technologies, to ensure content remains current and learning experiences are engaging, interactive, accessible, and effective.
• Oversees the training compliance team’s management of employee training data and reviews reports to ensure training records are complete, accurate, and current.
• Provides guidance, resources, and support to the Training Department in delivering effective, enterprise-wide training to employees across all programs and departments, as well as to foster and adoptive parents, community members, and external partners.
• Supervises, coaches, and develops training staff and facilitators; establishes clear expectations and quality standards for training delivery; and implements a structured professional development and cross-training plan that strengthens instructional skills, subject-matter expertise, facilitation capabilities, and departmental continuity through activities such as field observation, job shadowing, and learning alongside experienced program staff.
• Establishes structured methods to evaluate training quality, relevance, accessibility, and effectiveness using learner feedback, knowledge assessments, learning outcomes, performance data, and compliance trends, and applies findings to continuously improve curricula, instructional methods, learner engagement, and learning outcomes.
• Oversees the design, implementation, evaluation, and continuous improvement of new employee orientation, role-specific training, professional development, and continuing education programs.
• Conducts an annual training needs assessment to identify competency and development gaps using employee feedback, leadership input, performance trends, compliance requirements, and organizational data.
• Establishes standards for curriculum design, instructional materials, facilitator guides, assessments, learning objectives, and training resources to promote consistent and effective learning.
• Directs administration of the annual training calendar, learning management system (LMS), course assignments, attendance, certifications, training spaces, and related operational processes.
• Maintains awareness of emerging workforce development practices, adult-learning methodologies, technology, and relevant industry or regulatory changes and recommends improvements to the organization’s learning strategy.
• Implements structured development opportunities for emerging leaders, supervisors, managers, and senior leaders, including leadership academies, coaching, mentoring, and succession-development initiatives.
• Supports development and management of the training budget and oversees vendors, consultants, technology, materials, and other learning resources to promote effective use of funds.
• Reviews Training Department timesheets and approval leave requests in accordance with organizational procedures.
• Coordinates with Accounting to review invoices, billing, and payments for contracted training provided to external partners.
• Reviews departmental check requests for accuracy and submits them to the appropriate Accounting teams. 
• Represents the agency and serves as liaison between SJRC Texas and community agencies regarding training from the Training Department.
• Attends community meetings and other coalitions and initiatives that parallel the focus and vision of SJRC Texas as needed.
• Actively seeks community collaborations to expand and enhance training programs for internal and external customers.
• Collaborates with the Communications and Marketing team for the production and publication of the Training Department’s marketing materials.
• Demonstrates strong commitment to meeting the needs of our customers (children, community members, co-workers, donors, managers, and volunteers), in a friendly, outgoing, and professional manner.
• Responds to customers promptly and thoroughly, prioritizes their needs, takes appropriate action to ensure satisfaction, and follows up to confirm that their concerns have been resolved.
• Carries out and adheres to SJRC Texas policies and procedures of Trauma Informed Care.
• Performs other related duties and participates in organizational initiatives, committees, and special projects as assigned.

GENERAL EXPECTATIONS

• Writes the organization’s Training Plan in accordance with the Council on Accreditation Standards.
• Responsible for the Training Department’s quality and delivery of training sessions.
• Provides input and collaborate with the grant writer and appropriate vice presidents on proposals as applicable.
• Attends Performance Quality Improvement Committee (PQI) and Training Committee meetings.
• Implements TBRI practices by meeting complex needs of children, using Empowering Principles to meet physical needs, Connecting Principles for attachment needs, and Correcting Principles to disarm fear-based behaviors. Staff will use the TBRI skills and tools to be successful in their various roles.
• Coaches to create structured, focused interaction with learners and uses appropriate strategies, tools, and techniques to promote desirable and sustainable change for the benefit of the learner, making a positive impact on the organization.
• Responsible for personal safety, co-workers, and others that might enter the work area.

QUALIFICATIONS

Required:  

• Bachelor's Degree from an accredited college or university in social work, education, business, marketing, training, or human services fields.
• 5yrs of experience in training
• Knowledge of traumatized children, impact of child abuse and neglect, and the foster care system.
• Knowledge of basic business and marketing principles.
• Knowledge of adult learning styles and public speaking techniques.
• Knowledge of various populations served by SJRC Texas.
• Skilled in the creative use of Power Point and technology for presentations.
• Skilled in organizing work in a responsible way in an environment with multiple challenges and priorities.
• Skilled in researching updates from regulatory agencies.
• Ability to supervise, inspire and motivate Training Department in the creative delivery of training sessions.
• Ability to write clearly, accurately, and descriptively, using appropriate vocabulary, grammar, and language.
• Ability to supervise staff of varying educational and experiential backgrounds.
• Ability to deliver presentations using Power Point and other forms of media to community stakeholders.
• Ability to oversee the research, development, and implementation of new training topics.
• Ability to provide leadership for the Training Department to meet goals of the Training Department.
• Ability to maintain professional licenses, as applicable.
• Mobility and light lifting are required for teaching physical classes (CPR/First Aid, Behavior Management (SAMA)) and to frequently rearrange training room furniture to accommodate specific training sessions.

Preferred:  

• Master’s Degree from an accredited college or university in social work, education, business, marketing, training, or human services fields.

 

Certifications/Licenses/Registrations:  

• Valid Texas Driver’s License, safe driving record, ability to provide own transportation and proof of current automobile insurance. 

KNOWLEDGEABLE/ABILITIES

• Strong written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts.
• Advanced organizational skills, with the ability to handle multiple projects and deadlines simultaneously.
• Strong interpersonal skills, with the ability to build relationships and collaborate with internal and external stakeholders.
• Ability to work independently and as part of a team, with a proactive and problem-solving mindset.
• Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.

PHYSICAL/MENTAL REQUIREMENTS AND INFORMATION

• Body mobility to stoop, kneel, bend, reach, walk briskly to interact with and monitor children. 
• Stamina to work long days and drive long distances.  
• Moderate to heavy lifting up to 60 pounds. 
• Must have the ability to communicate both verbally and in writing. 
• Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs. 
• Minimum 40 hours per week but may necessitate additional time to complete assigned work, which would include evenings and weekends. 
• Home-like settings with varying moderate to high degrees of background noise.  
• Campuses are smoke-free, except on permitted campuses in designated areas. 

DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS

 

Supervised by: VP of Training and Staff Development 

 

Supervises: Training Department